Comics-scifi_collectibles Volunteer Community Mentor
@brsei_61 eBay has been making changes to the listing tools. You are going to have to use a PC and the Business Tool (aka Classic Tool) if you want to use the custom label field.
Another option is after you list the item you can add a note on the active listings page. Select add/ edit note from the drop down menu next to the item: https://www.ebay.com/sh/lst/active
Select switch to the Business Tool (or Classic Tool) on the upper right-hand side of the draft on a PC/ Mac. Ignore the warning, anyone can use this tool. This tool is free to use and it doesn't mean you have a Business Account, it's just what eBay calls the listing tool because they have more than one.
You can also access the business tool by signing up for Seller Hub> https://www.ebay.com/sh/ovw Select listing> create listing>
OR open your existing draft after you sign up for Seller Hub> https://www.ebay.com/sh/lst/drafts
Or If you don't have access to a PC you can request the full desktop site on your cell phone so you can use the Business Tool.
Use your phone's browser and go to ebay.com and request the desktop site. You will then have the same site as on a pc. You will have to zoom a lot but it does work.
If it reverts to the mobile site then see below.
Android:
Chrome> Ebay.com> select the 3 dot Chrome menu in the upper right hand corner> select use desktop site
Iphone:
How to request the desktop version of a website in mobile Safari
Visit the affected site in Safari.
Tap and hold the Refresh button in the URL bar.
Tap Request Desktop Site.
The website will then reload as its desktop version
When the site resets, there is a blue square menu icon in the upper left corner. It must be clicked to reveal the sidebar showing the boxes to be checked for sold, complete, etc.
If the desktop site reverts to the eBay app:
If you have an Android device, then using the device manager, under Settings: Apps: eBay: Open by default -- there is a setting called "Open supported links" holding that down gives three choices: "Open in this app" "Ask every time" and "Don't open in this app". Choose "Don't open in this app". Changing that setting should prevent browser links from opening up in the app automatically.
If you have a Chromebook, open Chromebook Settings, scroll down to Google Play Store and select it. Select "Manage Android Preferences". From there the above instructions should work -- go to Apps: eBay: Open by default: Open supported links: "Don't open in this app". Then back out of the settings and you should be all set.
If you have an iOS device, try holding down the link -- you should see some options about how the link is opened that should be remembered for the next time you open such a link.
@brsei_61 I can't remove the reply I made earlier but I do have some good news.
A fellow expert seller said they checked on the app and found the custom SKU is still available at the bottom of the item specifics field.
Touch the pencil to open the item specifics and then scroll all of the way down. Custom sku is the last field.
If you don't see the custom sku option then I suggest you remove the app, restart your phone, reload the app.
