Creating a Return Label

[amateurextra]

I've encountered my first return that I have to pay return shipping on. 

Do I use the same tracking number and request a return label

Do I create a label from scratch using my USPS Account (never tried)

What's the best way to send it to my customer?

Thanks

[ferncliff-39]

@amateurextra 

You can select the eBay generated return label in the Return case that the buyer opened - those labels do not include insurance, if that's something you need you can purchase a return label from another source (Pirateship.com, Paypal)

From eBay:

If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. They can then print the label and use it to send the item back to you.

Here’s how to send an eBay shipping label from the View return details section:

1. Select Send an eBay shipping label.
2. Confirm your return address on the label.

Return shipping labels don’t include insurance. If you want return shipping to be insured, see our section on alternative return shipping options.

[comics-scifi-collectibles]

@amateurextra   Approve the return and the buyer prints the label from the return request>  

You can share this link with the buyer if they have a hard time finding the label:  

https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066&st=

Or you can supply your own return shipping label if you prefer so it has insurance 

Provide your own pre-paid label

If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label.

When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. For items that have a total cost of $750 or more, signature confirmation is required. 

Here’s how to send your own label from the View return details section:

1. Select Upload a shipping label and then the upload image icon.
2. Choose the label you want to send to your buyer.
3. Select your carrier and enter the tracking number.

If you do provide your own label I recommend buying the label on Pirateship.com as they charge the same commercial base rate as eBay.  The site is free to use.