Counterfeit item

[0-qvxwa]

I need to see how about returning and getting full refund on counterfeit items.  This material was supposed to go on a ship and when talking to the seller we were under the impress they were new items and now the seller is back tracking with this information. 

[wooden_flower]

@0-qvxwa 

Go to your purchase history - select return this item.  Under reasons select does not match the description, and follow the prompts.

The seller has 3 business days to send you a return label or a refund.  If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.