mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
You should be able to access it from your Purchase History. Go to the upper right side of the Ebay page. Where is says My Ebay there is a down arrow. Click on the arrow. From the menu that appears select Purchases. From the purchases list find the item you are talking about.
There should be an option to view the Request for Return that you opened and an option to close it. If you still have difficulty or it is just not letting you do it, contact Ebay for assistance.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
@genod1971 wrote:Trying to cancel return request. It won't let me. Keeps saying something went wrong and try again. The sends me back to the start.
Is this a cancellation you already process and you want to reverse it?
If it is simply a cancellation that one of your buyer's requested, if you don't want to process it, you do not need to cancel anything.
Give us more details so we can better advise you.
You should be able to access it from your Purchase History. Go to the upper right side of the Ebay page. Where is says My Ebay there is a down arrow. Click on the arrow. From the menu that appears select Purchases. From the purchases list find the item you are talking about.
There should be an option to view the Request for Return that you opened and an option to close it. If you still have difficulty or it is just not letting you do it, contact Ebay for assistance.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
@genod1971 wrote:Thank you for your help. I was trying to do this on ebay app on my phone. I decided to try it on my desktop which worked.
Thanks again.
EXCELLENT news. I know it was a frustrating process, but I'm glad you were able to resolve it.
