You can ask your buyer to request a refund for the damaged item or you can go to your Orders - Paid and Shipped. To the left of the item image where it says View Order Details, on the right side, click on the down arrow and on the list that comes up scroll to the bottom and click on Send Refund. On the refund page you can select a full refund or a partial refund, click Next. If you want your item returned, then the buyer needs to initiate the return. You can request the buyer to return your item. Then you can send the buyer a return shipping label and refund the buyer once you receive your item back (not before).
