Buyer says they did not receive item.

[xeleven_13]

Tracking shows item was delivered, buyer says it wasn't. What do I do? Am I responsible for the item in this situation? 

[wooden_flower · Accepted solution]

If sent to the zip code on the payment, and tracking shows delivered, eBay will close a not received case in your favor.

Send the buyer a sympathetic note, gently explaining that they must go to their PO with the tracking # and ask the clerk to look up the delivery.  The scanners have gps, so they can see exactly where the package was delivered.  If mis-delivered, the carrier should try to retrieve the package.

If correctly delivered and stolen from the buyer's property, it is up to the buyer to file a police report and a home insurance claim, if applicable.

[xeleven_13]

So other than relaying that information to the buyer, I do nothing but wait? Thank you for your detailed response I really appreciate it.

[wooden_flower]

If the buyer opens a not received claim, go to the claim and enter the tracking #.  Otherwise, there is nothing you need to do.