Buyer requested return for faulty CD because it doesn't work in their cd player?

[elizto-91]

Recently, I sold a CD listed as good condition with images of both sides of the disc included in the listing. The buyer who purchased this CD is now asking for a refund because the disc doesn't play in their CD player. Upon receiving this request, I sent the buyer a message requesting more information and photos, as I had sent it wrapped in bubble wrap and was trying to determine if the CD was damaged during shipping. The seller then responded with the following message:

"Hi - I have had no issues with packaging or the quality of the cd itself. I would say the item is in Good condition. The issue is playability in my car. The item was rejected by the vehicle's CD player multiple times. Another cd from the same-time frame as the item in question played just fine."

I responded by asking the buyer if the CD was tested with any other device and am awaiting a response. But, my concern is that this refund request due to a faulty/malfunctioning item seems to be unfounded. It sounds like the buyer's cd player is the faulty device, not the disc itself. Previous to selling the disc I copied the audio files onto my PC and played the disc with no issue in my personal CD player. Is Ebay really going to make me give the buyer a refund?

[fab_finds4u]

Yes.

You will be made to refund if the buyer escalates the case.  They can ask eBay to decide after 3 days.  If eBay steps in you get a defect for having a case unresolved by the seller and the buyer gets a refund and doesn't have to return the item.  Your policy is no returns.  Not no refunds. 

Furnishing a shipping label for the return shipping isn't worth it. Just go ahead and refund.   By the way, the buyer doesn't have to troubleshoot or try it in another player.  Sorry, but this is how it is.  eBay policy.