disneyshopper
I've recently purchased a couple of Products.
1. Vapor Canister Purge Valve / Solenoid Fits: Nissan Altima Sentra 2004-2006
I assumed it was going to be as the Picture that was posted on the listing; however, it was not.
What had Arrived was a Different Product which looks "Similar" to the one I Ordered.
This is a Similar picture of the one that arrived (by the same seller for a different Listing).
Additionally, I tell them:
2. that the product the Seller has for Sale has Different Details of the Product, than the Product that arrived.
EG: Seller Details:
I also point out the Different Sizes of the 2 in Comparison;
Mine which had looked Identical to the Part I had Ordered, in Comparison to the Part which Arrived.
I contact the Seller:
Dear Friend,
I have received the part today.
It Does Not look the same as in the Description- which is what mine had looked like - before I tried to seal it.
.Nor is it the same part # as you have in the description. "Manufacturer Part Number: 14930-8U30A"
The part I received is: OEM Part No. 14930-9E010
I think it is best to return this item- rather than try to use it which might not be the right part.
Will you please provide Return Shipping Label - and a Full Refund,
Thank You,
_______________________________________________________________
The Seller replies:
Hello
you should install it and it will work.
the one you have originally on your vehicle looks badly damaged from mud or snow ,
the one we sold we have sold 100s of it without any issues and this solenoid is very popular in our market.
if you decide to return it you will need to get your shipping label as we cannot provide any international shipping labels.
thank you
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thank you for your reply my friend,
the one I have is Not Badly Damaged - In fact I'm not sure if it's faulty. I have an Evap leak but cannot find it.. so i put some contact cement over my part and also some Stop Leak Spray. That is why it looks bad.
If you don't provide international Shipping Labels - who is supposed to pay for the return shipping? Certainly not me, if it's not as described.
___________________________________________________________
Hello
thank you for your message.
the size will not make any difference in this item. if your old part is slightly larger than the part we shipped to you. not sure if you already tested the part or not if it will work.
again international shipping label cannot be provided we don't have any system to do generate international return label.
you will need to test the part and you will see that it should work fine for your application.
sometimes every brand makes the part slightly different in sizing but at the end they all suppose to work as they should be.
thank you
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My friend,
I thought I was buying the part that you have shown in the Picture.
It is not.
I thought I was buying the Part No in Your Description.
It is not.
As previously mentioned, I am not sure that my current part is faulty, ( but only put sealant on it to see if it made any difference... which it did not).
Evap Leaks can be very difficult to find.
If this was the same as the part I had on my car, which it appears to be in the Picture - I would have been fine with keeping it -provided it worked..
However it is Not at all, as the Part Described. Regardless if it does the same function- which I'm am not inclined to Engage in that Speculation.
I am Sorry that there is a Problem with this Order - and any costs that may have to be Incurred by you, in the Process of My Refund.
I might suggest that you:
1. show the correct item that you are selling and not a Picture of a part that you think people are looking for.
2. Provide the Correct Part Number that You are Selling, and not a Part Number of what you think people actually want but is not the same.
Perhaps eBay will have to Intervein.
Regardless of Any Resolution, Happy Holidays my Friend!
Kind Regards,
_______________________________________________________________
So at this point I file for a Return.
Additionally in the list - there is some ambiguous information on Returns- which one part of the Description says:
| We cover return within 30 days from date of purchase. |
| After that buyer responsible to return and pay for replacement shipping cost and to show proof of purchase date. |
| We don't do refund, we exchange. |
| Please contact us to check shipping cost for each item under warranty. |
| The warranty only covers failures due to defects in material and manufacturing and doesn?t cover normal wear and tear or cosmetic damage. |
| Item Should be return with original packaging and in Good Condition by Taking Photo with the date of return |
_________________________________________________________________
I also won't dismiss that the Seller has repeatedly asked me to install this product and try it.
1. a Wrong item may cause more damage to the Vehicle.
2.A Faulty Purge Control Valve may cause the Engine Light to come on- as with many other Problems. This item is not the only Problem which may cause a Service Engine (SES) Light to come on..
If the problem that had caused the Service Engine Soon (SES) Light to come on, has not been Fixed Properly the SES Light will Reappear. This May not occur until after Several Drive Cycles.
The SES Light may be Turned Off (Either Purposely or Inadvertently); and may take several Drive Cycles to Reappear.
3. The Seller has asked me to install a Part; which then will be Used and Not Eligible to be Retuned or Refunded?
_______________________________________________________________________
Furthermore: it shows on eBay-there is a part that "Fits Your Car" (which is also by the Same Seller)
Yet; when I click on the "Fitment Chart" for that item, it tells me it does not fit my car.
_____________________________________________________________________
The Second Item I had been TEADIOULY looking at - was a Fuel Pump.
One Seller will try to tell me that a 2 Fuel Line Pump, will fit a 1 Fuel Line Hose Pump for the Same Car.
Though I try to tell them they have an Item that is Incorrect for my vehicle.. they insist they have made Every Effort to Ensure the Accuracy of the Product- and Ignore my Information. Sellers, which have what looks like the Exact item as the One Fuel Line Pumps for my care; Seller are Saying is not for the Car...
I believe there's too many Sellers - Cross Referencing Part #'s- and Subsequently, there's a Lot of Conflicting - Misinformation.
This is causing Mistakes in Orders!
If the seller is from another country, s/he will have to send enough funds to cover return shipping, because the seller cannot provide a shipping label good in this country, or refund in full without having you return the item. If the seller does neither, click on the link to Ask ebay to step in, when it shows up in the case.
