About opened case.

[indikprasann35]

WiFi PTZ Speed Dome Camera 1080P HD Security IP IR Camera Night Vision Pan Tilt

Condition:

New

Ended:

Jun 13, 2019, 09:23:48 AM PDT

Price:

C $11.99 (approx $9.18)

Since,This user is no longer registered on eBay,

I opened a case, but in case details always shown ,  "Oops, we had a technical hiccup" 

I want full refund as soon as possible.Then how can i get my money back?