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Request for Case Review – Buyer Received Item but Opened False INR Claim (Order 07-12951-06189)

Hello eBay Community, I’m reaching out to kindly request a review of a case that may affect my seller performance unfairly. Here are the key details: Order number: 07-12951-06189 Date of purchase: April 12 Buyer filed INR claim: April 14 Tracking con...

My First Return with Funds On Hold...

This is turning out to be a bad week...LOLI never had a 'return'...on all my years selling as far as I can remember.Funds are on hold for item AND the shipping.Item is being returned from UK...so it's 99.9% there will be no tracking from buyer I am v...

help with a 'restricted item' sent to the UK

hi there, I recently sold a GI Joe figure to a buyer in England. I'm in the US. I packaged and sent the figure, same day, but the latest update from the Ebay issued tracking number (from 8 days ago) says the package is restricted and will be returned...

how to return a product buy with Cash on Delivery

I sold an (**bleep**) 100% authentic 2004 Dior Jacket to a guy. Everything went well, money is on my bank account. Almost two weeks later he initiated a return/refund process and wrote me that the buttons are fake (which we cleared up aren't). He 100...

Is this another "Because they can?"

I actually believe they CAN'T! Someone rationally explain to me WHY eBay is entitled to take a commission on the buyer's due "sales tax?This is not an "earning" on the part of the seller - or in fact anything to do with him/her. The seller doesn't ev...

First-Time Seller — Selling a Laptop with 'Buy It Now' or 'Best Offer', What to Expect Next?

I'm a first-time eBay seller and could use a bit of guidance on the process moving forward.I listed a used laptop for $300 with a Buy It Now or Best Offer setting. I received two offers:One from a buyer with 100% positive feedback (367)Another from a...

Well, this is a new eBay selling tip urban myth for me.

Just when you think you've heard all the eBay selling tip urban myths, I stumble upon a new one. I came across this on social media from a seller trying to generate more sales: "So I’m trying the theory of buying something on eBay to generate more sa...

Shipped item broken by USPS

I mailed a fancy resin toilet seat to my customer. I say it was well protected and customer agrees, but was broken in several places. this is a hard plastic item made to hold large bodies sitting on it. Are there seller protections for the seller or ...

Resolved! Sales have been fine - am I the only one?

I read a lot of complaints about selling - slowdowns, no visibility, low-ball offers. I'm a big believer that you just have to work for your success. Many here seem to think that eBay and potential buyers owe them a steady stream of profits. I just f...

Message To Customer Blocked Offensive Language.

I was chatting with a customer about dogs. She lost her dog, and we were just discussing them. My dog that I mentioned was a Shih Tzu My message wouldn’t go through and I got this message Threats and offensive language policy. Said it had offensive l...

'Repeat Buyers'

I guess anything we see in 'Seller Hub' in 'Sales' on a day by day basis can be ignored.I had only 2 sales today...very slow week I might add...Both are 'repeat buyers'...but doesn't show that in 'Sales'...maybe tomorrow...LOL

On a buyer request, when delivered, who covers the cost, ebay or the buyer?

1.-buyer opens a request2.-seller makes the full refund3.- 4-5 days pass and the tracking info on usps.com now shows "delivered"4.-seller contacts ebay, and shows the recent proof of delievery 5.- ebay makes a "courtesy" full refund to the seller, er...

How do you respond to buyers complaining about shipping price post-sale?

With the changes in types of messages I've been getting, I'm beginning to re-evaluate to adjust my reply tactics accordingly. I haven't had many of this specific type of post-sale shipping price complainer in awhile until recently, I got 2 in the las...

Resolved! Hi, how to increase sales on eBay?

I sell books and clothes mostly. How to increase sales of these products?

Products Ending Automatically — Still Available but Showing 'Ended' eBay Glitch?

I am seeing products showing up in "ended" that we did not end. The trend seems to happen to items that have just been purchased. You can see in your orders what the customer ordered and then you can see how many are still available. When I click on ...