cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The item has been removed from the site, and the transaction was cancelled

Hi,

I bought an item, but after couple days got email from eBay:

"Your recent eBay transaction may be from a compromised account

Hello jusasm,

You were recently involved in a transaction for the following item:  
52in1 Head Chest Mount Floating Monopod Accessories Kit For GoPro 2 3 4 5 Camera

We’re writing to let you know that an unauthorized third party may have accessed the seller’s account to list this item. The item has been removed from the site, and the transaction was cancelled. We ask that you take the following precautions:

- If you already paid for the item, you may be protected by eBay. Open a request with the Resolution Center and choose, "I bought an item. I haven't received it yet." You can access the Resolution Center by visiting:    http://resolutioncenter.ebay.com 
- If the transaction doesn't qualify for eBay’s protection, please immediately contact the payment service used to request a refund.
- If you haven't paid for your item, consider this transaction canceled and do not send payment.

In this situation, your account wasn't accessed by the third party involved. At eBay, we take a number of steps to help ensure the security of your account. Learn more about protecting your account at: http://pages.ebay.com/help/account/protecting.html

 Thanks,
eBay

 

In resolution center I can't find where and how create an issue, because in "Contact Us"site to the purchased item said: Looks like you're not buying or selling this item. Choose another item, or look up an item number in My eBay.

In fact, the paypal system shows that there is a paid.

 

Please, help me someone 🙂

 

Accepted Solutions (0)

Answers (0)