Returns

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Ebay won't intervene when item is defective and Seller doesn't accept returns

I purchased an item, the condition of which was mispresented. Seller does not accept returns and refused to do so when I called her attention to the condition of the item. In fact she described her extensive efforts to clean the bowl (sterling silver...

Digital gift card redeemed after sale. Now customer opened a return

Buyer purchased an airbnb digital gift card worth $50 for $48. The buyer redeemed it shortly after sale and now is trying to return it stating he thought it was $100 gift card for $48... I checked and the funds have been used. Now I receive notice I'...

Has there been a change in returns?

I am set up to accept returns. In the past when someone wanted to return an item I was notified. I then has a chance to respond with "accept" "offer partial refund" or I was even able to message them to ask more questions. Now it seems that the syste...

Buyer requested a return claiming the item had a defect which was false

Buyer purchased a top from me several weeks ago and requested to return the top today claiming there is a defect. The defect she claims is that the top has a strong perfume odor and that she tried to air out the top but it still has the odor. I messa...

Refund and return

The buyer asked for a refund but the item was not shipped to me and I have not received it yet I still had to pay for a refund. I don't know what happened to the item. The buyer didn't ship it to my address

How do I Return Flags I ordered

Wanted cloth flags they feel plastic.Want to know how to return.

Ebay authenticated used ring as having real diamond now buyer wants to return and says it is a cz

I sold a used solitaire diamond ring with a natural diamond. I bought this ring from a reputable local auction house. I sold it sent it to ebay authenticator. They authenticated it and sent it to the buyer who now claims it is a CZ and not a diamond,...

SCAMERS sending Black Masks as returns and eBay doesn't do anything about it.

I have had scammers send back black masks instead of the original item and eBay doesn't do anything about it. After refunding the customer automatically and then submitting an appeal eBay says they can't do anything about it because they don't actual...

Why I can't appeal?

Bought a pickleball paddle recently. Its condition was much worse than pictures. I requested for a return and the seller rejected it. I attempted to appeal it but, not allowed. No idea why. Is that because I picked wrong reason for return? I chose 'I...

Anybody elses seeing an Uptick in Free return scams in the last year?

I've been an ebay member since the beginning and just recently I have notice an increase in fraudulent returns. I Sell used powersoprts parts for the last fourteen years. And always build my listings with the year make, and models of machines, that t...

Contact with a real representative from eBay; how can I do this?

How can I speak to a real representative, not automated? Please give me a contact number!Thank you!

Returned an item to a seller and seller opens up case because it shows as delievered on ebay.

Couldnt fit everything into the title but here is the summary. Returned an item to a seller as not as described and ebay gives me a return label to ship back to him. For some reason it shows on ebay that the return is completed but according to usps ...

Resolved! Negative or Neutral feedback

Why doesn't Ebay remove bad reviews for any reason now..I mean you can give a Full refund and let them keep the item and they still will give you a negative why doesn't ebay take that off.They tell me itt goes to a off line team..I have read on goggl...

Returning item

A garment sold 3 weeks ago, buyer left positive feedback and was really happy with the garment.However they have now contacted me after wearing and washing the garment to say they want to return as it's defective. They claim that after washing it has...