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Returns
Discuss how to manage returns with fellow sellers
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Forum Posts

Refund Responsibility

Customer asked for a refund and Im not sure if he is entitled to one under Ebays rules. I posted a vintage empty paper package, and the buyer assumed it was unopened and brand new. I admit that I failed to specify that it was an empty package, but I ...

I cant find the way to send a return label to my buyer

Hello! , the item has arrive with the buyer has a problem, so he appel to return I accept and send back all the money and send the label print directly from ebay to send me back the item. He said me: I can´t print the label. Theres some portal to re ...

Contacting ebay

I am returning an item that the seller is paying for, but only received a tracking number not a shipping label. The seller says I need to contact eBay because they sent a label to me via email. I have been trying to get a return label for 2 days now,...

Resolved! Seller Refunded Me Early, Still Wants Item Back

Last week, I made a request to return an item. I had already printed the USPS return label and prepared the return package, but before long, I had discovered that the seller had sent me a refund without me sending it out yet. I emailed the seller ask...

User avatar by Rising Star
  • 117 Views
  • 1 replies
  • 0 helpful

hey i started a return and seller closed my return with no notes i trying get hold of a e bay agent

hey i started a return and seller closed my return with no notes i trying get hold of a ebay agent i like return them they have scam me i got in mail dint work and were baby size earing aid i asked for return and they blew me off i paid almost 150$ i...

Return help (Possible scam?)

Good evening. I sold an item for $135 today and the buyer is requesting a refund 10+ hours later AFTER it was dropped off at UPS. They are willing to take a $35 loss and pay for a shipping return label. My listing has “No returns” set which I underst...

Returns and Refunds

If an agreement on a refund or return has been reached in communication through the eBay text streams and then the buyer renegs on their end of the deal, will eBay find that to be a verbal contact since it is 100% verifiable by then? The buyer pushed...

Sports cards customer states condition

I had a customer order a card and then said the card had a major flaw which is a dimple but I listed the card as excellent condition. I did not put mint or near mint. If it was very good it would have to have a crease with corner wear which it does n...

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How Can I Get My Money Back?

I bought this item off eBay and that was a mistake. The item retails for $28 only and still the seller charged me $66. Upon realising this, I put the item for return. This is an international transaction and the seller does free returns too. The ship...

User avatar by Not applicable
  • 116 Views
  • 2 replies
  • 0 helpful

Seller Made Me Ineligible

So I bought this item on EBay and it was not to item I wanted. My fault I know.I apply for a return and the seller accepts the return. He sends me a return label and I get an email about sending him the item back. I have contacted the postal services...

User avatar by Not applicable
  • 355 Views
  • 15 replies
  • 0 helpful

Need help with EBay money back warranty

I bought the iPhone 15 pro max from the seller name Bluetronics49 03/15/24i received 03/20/24 but the phone is not work like described , seller said phone work with ATT onlyl have the SIM card with Att, but the SIM card from Att is not compatible the...