Refund and return

[robcep2]

The buyer asked for a refund but the item was not shipped to me and I have not received it yet I still had to pay for a refund. I don't know what happened to the item. The buyer didn't ship it to my address 

[kensgiftshop]

Did you accept the return and provide a shipping label or did you issue the refund?

[soh.maryl]

You may not have understood how a return needs to be handled on eBay.

If/when a buyer states that the item is not as described, the buyer needs to open an NAD case.

When that happens, the seller sends the buyer a prepaid return label if he wants the item back.

When the seller receives the item back, he refunds the buyer.

If this was handled any other way, for instance, if you, the seller refunded the buyer without first having the item back, your chances of getting your item back are pretty slim.  Sorry.

[kitschy*loot]

@robcep2 Was this for the $30 item you sold well over a month ago? I don't think there's anything you can do about this situation, but did you have to pay for the return shipping? Maybe you can at least check to see where it was delivered just so you know. 

Always make sure to respond in a timely manner to all aspects in a return case and also make sure you get the item back before you refund in the future.