eBay

Hi everyone, I recently returned an item with a SNAD claim - the item was broken. Seller agreed to the return and I shipped with the label provided. Ebay's return process shows they received the returned item on 12/7 and that I should be issued a ref...

Had a buyer contact wanting to return an item. The return reason they marked was "ordered by mistake" My question is, Do I have to accept a return on an item where it was clearly the buyers fault?