So recently we had an order from a customer that came through at 1am on
a Saturday (non business day). Monday the 10th, customer order gets
packaged, label created, bagged for bulk pickup the following morning.
Received a message from the buyer on th...
Long story short, a buyer had a hard time understanding a year range for
an item we had for sale and assumed it would fit his truck. His truck
fell out of the year range so he wanted to return the item. Because if
this assumption, he was going to pay...
Long story short, a buyer had a hard time understanding a year range for
an item we had for sale and assumed it would fit his truck. His truck
fell out of the year range he wanted to return it. Because if this
assumption, he was going to pay return s...
After having this new account open for the last year, we just got a
notification that we have high INAD seller metrics due to a high return
rate. Nearly half of the returns were fraudulent, buyers were reported,
and eBay sided with us with a majority...
Has anyone else been having issues with excessive returns recently along
with terrible customer service? We've had 3 returns within the last
month on maybe 30 completed transactions. The first one the buyer
purchased the wrong item and damaged it in ...
The policy only pertains to sellers who offer returns. We do not offer
remorse returns. Ebay does not have a replacement option for INAD
returns so all that can be done is to offer a replacement and enter the
tracking number into the messages of the ...
And we just had another happen today. Buyer claimed the item they got
was damaged, they agreed to a replacement. Replacement was delivered for
nearly a week so the return request was closed. Couple days later, buyer
appealed after the case was closed...
The only thing I agree with that is totally shady is eBay charging
sellers final value fees on the item including the sales tax rather than
just item and additional shipping costs. And the international buyers
fee that they toss in randomly for buyer...
