@Anonymous wrote:
@ohiobids75 wrote:
I shipped at 10AM. By 430PM I did the intercept.
Same day? I would have called the PO where it was dropped off immediately after filing the intercept. They might have been able to pull the package if it hadn't gone out on the truck yet.
@ohiobids75 wrote:
I called eBay. They told me to refund the payment. Which I did because it was most likely fraudulent. So I no longer that the $330
Why was the OP told to refund the payment when they had already shipped? brian@ebay
That tag won't go through. I keep getting a spinning circle if I try to tag someone.
Hi @Anonymous, based on the information in this thread, I'm not sure that suggesting a refund was the correct advice. I'll be sure to have the call listened to so coaching can be provided.
@ohiobids75, I don't see that an iPhone has been sold on your account so I'm not able to view any details about this transaction. I'll send you en email shortly so I can more details from you, such as the user ID the iPhone was sold on.
@ohiobids75 wrote:
ebay removed the listing.
@ohiobids75, oh that makes total sense! I see the listing now. In situations like this eBay will not step in to issue any kind of refund to the account owner of the buying account. However, the typical end result is that the buyer will file for a chargeback since their account was used by an unauthorized person. While issuing a voluntary refund is a better experience for the account owner of the buying account, this is your choice to do and isn't something we would require or ask of a seller. I'll have the call listened to and make sure proper coaching is given. I hope you are able to get the iPhone back from USPS!
