Service Metrics - outside MBG window

[wastingtime101]

Trinton from the eBay team said in this post:

I can confirm that a return request or item not received request should not count against a seller' service metrics if the request was made outside of the 30 day protection time frame. These kinds of requests are solely for communication purposes and will have no impact on a seller's account. If you see something recorded on your service metrics that should not be recorded, this would be a technical issue we can investigate for a fix.

Does this hold true today devon@ebay, velvet@ebay? If the answer is yes, what's the timeframe we have to appeal items erroneously showing up on service metrics because the claims were filed several months beyond the 30 day MBG window?

[a-all-limo2000]

Same Boat Here, This has been going on For Years and I just found out today, Out Thousands off My GROSS SALES.

Disgusting Tactics With Unbearable Bad Service . How can we continue to  Get more Answers?

[allkindsofcards]

Totally LYING. e Bay holds every issue in the metric including the  issues they agree with.

My  2022 sales on 1097 items was over $70,000 paid eBay over $7,000. Had 11 issues totaling $275.  9 received refunds and kept the sports cards, 2 eBay agreed with me received NOTHING, eBay holds all 11 against me total STUPIDITY. Have stopped selling sports cards since I caught them STEALING the 5%  on Jan 7th, 2023. Since then metrics have reduced but as I am not selling the metric will increase next month. eBays answer sell more to change the %;s allowing them to STEAL the 5%  . NOT happening.

The 9 issues included 3 damaged mail  WHO can prevent damaged mail NO ONE, 5 LIED but I gave them a refund anyway and 1 didn't like the sports card.

CORP  greed and pure STEALING