Refunded wrong buyer

[michellelle]

I was contacted by a buyer who did not receive their item, so I immediately refunded their money. However, upon a second look I discovered I refunded the wrong person. I am not sure how to go about handling this situation, as far as contacting the person and reversing the errorneous refund. 

[nh7235]

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@michellelle wrote:

However, upon a second look I discovered I refunded the wrong person. 

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eBay is the payee now, so when my seller accidentally refunded me 

I was able to send the refund back to eBay.

[kensgiftshop]

@michellelle 

You can't reverse the refund, but you can contact the buyer and explain what happened and see if they'll repay.

[mtgraves7984]

Well, that is quite the snafu... here's what I'd suggest:

I suppose you need to refund the correct buyer, who really needs to open an INR claim... to close out the transaction.

I could also talk myself into contacting the buyer (with the windfall) and explaining honestly... you'll need their cooperation.

Hopefully, you'll have a buyer like me who would understand and refund in kind. Good luck to you moving forward.

[justafemster]

The buyer you refunded in error just got a gift.

You can't make them pay and you still owe the original buyer.  

Rough spot huh... lesson learned?

[hartungcards]

A reputable seller owns (and eats) their mistakes.  Just move on.

[michellelle]

Thankfully it is only  $33.00. This incident started and ended with errors on my part so I will take the loss and let it go. Yes, it is a lesson learned.  Thank you all for your responses, i'm taking all your advice.

[inhawaii]

A) Refund the correct person.

B) Contact the wrong person and do your best to get them to refund you.

C) Try  not to make that mistake again.