Insertion Fee Robbery

[rugged-parts]

In April, we deleted over 9000 listings in order to declutter non-performing items to bring our account below the 1000 insertion fee threshold for a Basic subscription and save on subscription costs. After the listings were deleted, we updated our subscription level from Premium to Basic.

In June, we saw that over $1,839 in Insertion fees showed up in our April transactions. We contacted eBay support for clarity on what happened here, and all they could do is acknowledge that something looked strange and helped us submit a dispute for the charges. We followed up in July with no update. We followed up again in August and were told that it looked like the credit was being processed and that we should check again at the end of the month. When we contacted support at the end of August, we were told that the dispute case was actually created in August in denied earlier that month with no explanation.

Has anyone else experienced anything like this? Even when they escalated our call to a supervisor, the supervisor was unwilling to look at even one listing because even if she found an error in eBay's processing, "what's done is done and her analysis wouldn't change the billing team's mind".

[onlinecentral]

If you had ending the 9,000 listings and THEN downgraded your subscription from Premium to Basic, the listing fees would have been $59.95 for the month.

You appear to have downgraded your store FIRST and then let 7,356 listings renew while you were deleting the 9,000 over a period of days or weeks.

I am sorry you have this billing dilemma to deal with and hope eBay will issue a credit in your favor.

Learn more about eBay Store subscription rates.
https://pages.ebay.com/seller-center/run-your-store/subscriptions-and-fees.html

Basic Store $21.95/mo with annual subscription
1,000/mo Free fixed-price listings
25¢ insertion fee for each additional listing

Premium Store $59.95/mo with annual subscription
10,000/mo Free fixed-price listings
10¢ insertion fee for each additional listing

[ittybitnot]

@rugged-parts 

I went to look, but this ID has no items for sale.  The last sale was in May.  It is hard to tell what exactly is going on, but you may wish to look at the "free listing" information for a basic store, and review some of the information on "select categories" for more than the usual 250 allotment.  The timelines in your "decluttering" may have affected things as well, perhaps if you used the 'out of stock' option, etc.  

https://www.ebay.com/help/selling/fees-credits-invoices/store-selling-fees?id=4809&st=3&pos=1&query=...

Sorry I could not be of more help to you, but someone who has experienced something similar can likely offer better advice. 

[stuff4divas]

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@onlinecentral wrote:

If you had ending the 9,000 listings and THEN downgraded your subscription from Premium to Basic, the listing fees would have been $59.95 for the month.

You appear to have downgraded your store FIRST and then let 7,356 listings renew while you were deleting the 9,000 over a period of days or weeks.

---

@onlinecentral 

OP posted "After the listings were deleted, we updated our subscription level from Premium to Basic."

[onlinecentral]

@stuff4divas
7,356 x $0.25 = $1,839 in Insertion fees
7,356 x $0.10 = $735.60 in insertion fees. This would only be $59.95 at the Premium level indicating that the downgrade occured before the 9,000 listings were ended.

The OP needs to come back to the discussion to clarify if the 9,000 were ended before the subscription was downgraded. It appears they took their time, let listings renew and incurred the listing fees.

[mam98031]

@rugged-parts 

Were you on a yearly subscription or were you paying the higher month to month fee?

What categories do you post in?  We can't see anything on the account you posted with.

When you downgraded your store, you should have received an email notification verifying this?  It sounds more like you cancelled your store instead of down grading it.  I do see you have a store now.

As for Ebay, you should try contacting them again.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home