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Batch accept returns

Hi: Is there a way to change all my listings to "accept returns." I just realized they all say no returns and maybe that's why almost no one is bidding. I can go thru one by one but I have about 60 items so would be great if I can batch set it to accept returns within 14 days. Right now I'm using the new listing tool we were all switched to automatically but I'd prefer the old one if there's a way to go back. Thank you! 

Message 1 of 24
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Re: Batch accept returns

Ah! Thank you dhbookds. That explains it. So, 30 days it is! 

Message 16 of 24
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Re: Batch accept returns

"Ebay stopped being about auctions many years ago, listing common things at auction is one of the most common things new sellers start out doing and then later stop.  I sell around 1000 items a month, I haven't had a single thing I felt would have been better as an auction in over 10 years now. "

Thank you again TigerofHappiness. Appreciate the background. Interesting you haven't listed auction style in so long. I didn't know eBay isn't really an auction site any longer. I'm trying to sell books that have value or are in demand but I think, given what you said, it would be good to switch over the non-sellers to buy it now. 

Message 17 of 24
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Re: Batch accept returns


@milkyway10024 wrote:

Ah! Thank you dhbookds. That explains it. So, 30 days it is! 


@milkyway10024 

 

I use 30-Day (Buyer pays) Returns on my listings. I agree that 'No Returns' is the worst one a seller should choose. 🙌

Message 18 of 24
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Re: Batch accept returns

Thanks for your reply Mtgraves. 

Looks like I can't switch a listing to a Buy It Now format. I noticed this with the old selling software too. The problem is if the items are automatically relisted, there's no opportunity to switch the format. I recently tried to add a Buy It Now option on an auction item like immediately after it has relisted and was told nope, you can't switch to that. So I guess the only option is to remove entirely and relist anew?

Message 19 of 24
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Re: Batch accept returns

You can just end them and choose "Sell similar" from your ended item list and list them as fixed price from that. 

 

Just want to stress again that book buyers for common books are going to almost universally search price, lowest first select the cheapest one that matches their buying criteria and most will ignore auctions and will not care about your return policy.  Ebay wants you to offer free returns because it is not their money and thus they rank that higher in search, however that ranking change vanishes when the buyer searches lowest price first.  Most book sellers do not do free returns. A quick search of "The Shining", which is a common book that sells multiple times a day shows that in recent history 1000+ copies sold and only 172 of them were from "Free Returns" sellers. 

 

Return policy is much more important in rankings for clothing, in which it can be nearly impossible for buyers to actually compare a bunch of identical items side by side and actually shop based on price, so search ranking matters a lot more with clothing. 

 

You are going to have a wide number of opinions on return policy. It is definitely possible to thrive as a seller with any return policy that you choose. However in all cases you absolutely want to minimize returns and I suggest blocking anyone who ever actually returns anything since one return can suck the entire profit out of many sales, particularly with cheaper, heavier items.

Message 20 of 24
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Re: Batch accept returns

Hi Tiger, Thanks again for this great advice.  It is very helpful. Good to know most search by price for popular books and aren't interested in auctions. In my descriptions I am sure to point out flaws, such as a tattered dust jacket, to avoid disappointment and a bad review and also a return (I didn't realize I had it on no returns). I also try to get very detailed and clear pictures to ensure the item is represented accurately.

Message 21 of 24
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Re: Batch accept returns

So eBay keeps pushing me to do 30 day returns. What's your take on this and do you do it? I generally accept returns anyway, but been scammed a few times and eBay forces returns on Nad, even if the seller is right. Is it worth it? Just had to refund a buyer who broke a watch from the 1800s. If I do 30 day returns, do I have to accept every request, even remorse buys?

Message 22 of 24
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Re: Batch accept returns


@beachislandtreasures wrote:

So eBay keeps pushing me to do 30 day returns. What's your take on this and do you do it? I generally accept returns anyway, but been scammed a few times and eBay forces returns on Nad, even if the seller is right. Is it worth it? Just had to refund a buyer who broke a watch from the 1800s. If I do 30 day returns, do I have to accept every request, even remorse buys?


I have been extremely successful as a "No returns" seller however I don't sell a lot of clothing and almost no jewelry. Those are categories where algorithm ranking is important because customers will rarely be comparing identical items. If I had your items I would definitely be considering 30 day returns because of the ranking boost, and possibly even free returns. However you are really going to need to talk to some jewelry specialists and get their opinions on this.

Message 23 of 24
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Re: Batch accept returns

Thanks from the future.  I would never have been able to figure this process out; and if there is equivalent eBay Help on it I didn't find it.

Message 24 of 24
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