eBay

underhardcover · ‎07-26-2021

I buy/print out my shipping labels online through eBay, so I was sure it is an official trusted product which I can use to safely ship to my customers. One of my overseas packages returned because US customs didn't like the address being written not in English, so I had to refund the buyer, including expensive shipping, of course.

When I contacted eBay about refund or et least explanation why did I paid them for something that's not "as described", rep told me that that's not their responsibility and that they cant refund me for shipping labels for any reason.

chapeau-noir · ‎07-26-2021

That isn't eBay's fault - their label service is just that - a service. You need to comply with customs regs - eBay can't do that for you.

_______________________
“I have a year, and who knows what might happen in that time. The king might die. The horse might die. I might die. And perhaps the horse will learn to sing.”

Treason is treason.

donsdetour · ‎07-26-2021

Shipping and using ebays is a choice: I don't use it. And of course you get to refund it due to used it....

The return from the customs is not ebays fault of course..

Such could have been reported for incorrect contact information on the buyer possibly...

Would not have helped you but in this case you get the item back maybe...

ittybitnot · ‎07-26-2021

One of my overseas packages returned because US customs didn't like the address being written not in English,

@underhardcover

In what language was your label provided? To what country was it going? How did you find out that was the reason it was returned?

I am simply curious. Why would US customs care if a parcel going to France, for example, had a street address in French?

chapeau-noir · ‎07-26-2021

Due to having to be handled through customs and various country postal systems, the rules for international address are clearly spelt out.

https://pe.usps.com/text/imm/immc1_008.htm

Addresses in Russian, Greek, Arabic, Hebrew, Cyrillic, Japanese, or Chinese characters must bear an interline translation in English of the addressee’s full legal name (see Note above) and complete address (including country). If the English translation is not known, the foreign language words must appear in roman characters (either printed or script). See 292.41 and 293.41 for an optional addressing procedure that applies only to direct country containers of International Priority Airmail (IPA) or International Surface Air Lift (ISAL) mail, respectively.

_______________________
“I have a year, and who knows what might happen in that time. The king might die. The horse might die. I might die. And perhaps the horse will learn to sing.”

Treason is treason.

1tuna · ‎07-26-2021

I have been down this road before with the USPS

as far as Chinese charachters and such in an Asian address that is maybe OK but the Name of the buyer definitely needs to be spelled out phonetically or in English.

that is why I advise some sellers to add to the address with a seperate label that can accomodate more info.

when in doubt I like to have 2 labels.one short and one long

Germantown proud Germantown strong
up the whiskey hickon
moving right along
19144

underhardcover · ‎07-26-2021

chapeau-noir, we all know that you would approve anything eBay does; always first to vouch, i wonder why

chapeau-noir · ‎07-26-2021

For addresses in the non-Latin alphabet I usually use the double label. For countries who use the Latin alphabet the address simply needs to be in deliverable format. For instance, when shipping to Wales countryside, house numbers aren't commonly used, but house names are, with the postal code, and address can be either in Welsh or English.

_______________________
“I have a year, and who knows what might happen in that time. The king might die. The horse might die. I might die. And perhaps the horse will learn to sing.”

Treason is treason.

chapeau-noir · ‎07-26-2021

@underhardcover wrote:
chapeau-noir, we all know that you would approve anything eBay does; always first to vouch, i wonder why

Who is "we all"? 🤔

_______________________
“I have a year, and who knows what might happen in that time. The king might die. The horse might die. I might die. And perhaps the horse will learn to sing.”

Treason is treason.

underhardcover · ‎07-26-2021

"That isn't eBay's fault" should be your motto

chapeau-noir · ‎07-26-2021

@underhardcover wrote:
"That isn't eBay's fault" should be your motto

ROFL - you obviously haven't read many of my posts.

_______________________
“I have a year, and who knows what might happen in that time. The king might die. The horse might die. I might die. And perhaps the horse will learn to sing.”

Treason is treason.

underhardcover · ‎07-26-2021

do enlighten me then about your logic in advising me to contact US customs about shipping label that I paid for to eBay

chapeau-noir · ‎07-26-2021

@underhardcover wrote:
do enlighten me then about your logic in advising me to contact US customs about shipping label that I paid for to eBay

Where did I say to contact US customs? eBay does not represent US customs - they produce a label from a shipping feed, that's it.

_______________________
“I have a year, and who knows what might happen in that time. The king might die. The horse might die. I might die. And perhaps the horse will learn to sing.”

Treason is treason.

underhardcover · ‎07-26-2021

"You need to comply with customs regs - eBay can't do that for you."

us-mamic · ‎07-26-2021

The US customs or ebay has nothing to do with it, the English language is required by the postal convention, which includes the United States and other countries.