Multi-User Account Access Not Working

[rocket-retailer]

Is anyone else currently having technical difficulties trying to set up Multi-User Account Access? I have Seller Hub enabled and 2FA. I went to Account, Permissions, Authorized User and set up the secondary user that way. He received the email no problem. However, when he follows the link in the email and signs into his own eBay account, he immediately gets the screen below. This screen is NOT appearing after he tries to do any specific task; it's just immediately after signing in.

Does anyone know of a solution? I called customer service and they said they thought he just might not be connected to the internet...

[fashunu4eeuh]

Hi @rocket-retailer 

Below is info from eBay’s Help pages with steps on how to access the multi-user format, just in case you have not seen it. Good luck!!

https://www.ebay.com/sellercenter/ebay-for-business/multi-user-account-access

[jonathanbrightlight]

From @fashunu4eeuh ‘s link, there is this tidbit:

”If the authorized user has an eBay account with the same email address, they will be taken to the eBay sign-in page when they accept your invitation.”

I meant to copy the rest, but basically, if the amount they’re signing into isn’t using the exact email address used for the MUAA invite, they need to create a new account that is.

[carleesvintagefindsandmore]

This same thing is happening to me have you got this fixed yet or figured anything out?

[rocket-retailer]

No fix yet. I've sent the invite to another user, who of course has a different email, and we're experiencing the same issue. I think the feature is just currently down because I've tried everything to resolve this problem and nothing works. 

[lorya32]

hi.. i have the same issue. Have you solved it already?

[wastingtime101]

@lorya32 @rocket-retailer @carleesvintagefindsandmore 

Both the account owner and the invitee need to be opted in to Seller Hub.

Invites have to be sent to the same email the invitee uses on their eBay account.

If the invitee has multiple accounts, they need to make sure they are logged in to the correct eBay account before clicking the invite link.

If you're still having problems, come back for more help.