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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Buyer with 0 feedback who joined eBay just before the purchase

Hi, I sold a job lot of beauty products (body cream) this morning. It was buy it now listing and the buyer paid immediately. However, I noticed they had a strange name that sounds like a nickname. So I looked closely and noticed that they joined eBay...

Resolved! MC011 Restriction into Permanent Restriction

Timeline: - Jan 4th sold 51 items- Jan 4th received MC011 restriction- Jan 5th submitted ID, bank statement, and receipts- Jan 7th eBay asked for additional information (receipts for two items)- Jan 8th submitted invoices for the two items- Jan 8th 4...

Turning off authentication guarantee

I listed an item for sale and this authentication guarantee was automatically applied is there a way to remove that, or sale without it

Seller wants to ship internationally but struggles with the system

I purchased something from a seller on eBay (not paid yet); in the add he states he is willing to ship internationally, but the eBay ad itself seems to not allow it. Is there a way for the seller to change it in the system so he can actually use my l...

Feedback not covered by articles

How do I call eBay about an issue I have. I am a seller.

Monthly Chat - January 17th @ 1:00 pm PST

Hi everyone! This month's chat you’ll have an opportunity to talk to specialists from our Growth Advisor Team. The theme of the chat is, “Starting 2024 off right and setting your business up for success in the new year”. Get all of your questions rea...

Resolved! Can't edit eBay description

I listed an item with quantity two, and then one of them is sold by Best Offer. This item had Similar Items link in the description to a similar item with different color. Tried in vain to delete Similar Items, not working. Looks fine on Preview yet ...

Resolved! How to avoid false policy violations

I keep having items Im selling becoming policy violations and being deleted. I am left to believe this is a automated response acting on certain trigger words since I am very careful not to break any policies. For example my listing for a comic book ...

Today's Monthly Chat Has Been Postponed Until Next Week

Since the Community Team did not post this PSA, I thought I would do it for them.

Resolved! Can I split payouts between two bank accounts?

Since I started my store a little over a year ago, I have yet to start paying myself. My goal was to wait a year and then start giving myself a small cut of what the business is bringing in. My plan was to transfer 10% of my weekly payout into my per...

New mileage rate is 67 cents per mile in 2024

Looked up new mileage rate for 2024. It is 67 cents per mile.

Resolved! Wow! Paypal has gotten impossible to deal with.

I have had an active account with Paypal for over 25 years with never even one issue. Tons of transactions during this time. Today I get paid for $2,800 worth of coins sold. They have placed a 21-day hold on these funds and limited me to $2,000 per m...

Adventure camp on the Nile

Having started and run an adventure based business on the banks ofthe Nile in Uganda I feel its time to step away from it. The camp has 130 beds, and is established to step in and keep running it.Can anyone suggest what forum I could use to advertise...

In the typical ebay fashion ignorance of smaller sellers - Ebay changed the Order CSV file yesterday

Be aware Ebay just changed their Order CSV which you download orders. WITHOUT ANY NOTIFICATION TO SELLERS! Why not sending email letting sellers know to watch out the CSV has changed. Sellers who download it once a year, maybe don't care but other se...

Go ahead seller_news_team, explain it....

Buyer files a fraudulent return claim that abuses the return policy. Not my words....two different ebay customer service associates on the phone both stated it was 1) abusing the return policy and 2) was a fraudulent return claim. Agent #1 asked me t...