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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

My refund request is not showing in resolution center

Last week I had opened 2 issues with Ebay, now both those return/refund requests are simply gone. I have no refund in my Paypal account and no Ebay message about what is going one. When I go to the Resolution Center at https://resolutioncenter.ebay.c...

Ebay app

Hi... i uninstalled my ebay yesterday and i went to re-install it not long after and it will not let me download it at all. When i try click on install it dosnt do anything at all.. and when i try to download app through internet way it says error oc...

Might be in the wrong place but I need help with uploading pictures please

Hi Everyone and thank you for your time 'This only started recently. When I go to upload my pictures to my listing say I want 12 photos, I chose 12 and hit select, They all upload but I can only see the first six. I am unable to scroll down to view o...

You must connect to the internet to use this application

Cannot click over to item description section on mobile - error message pops up. Am connected to internet.

eBay glitchy tricks.... be on alert

Be on the alert!A few weeks ago, I caught a duplicated listing. Fortunately, hasn't happened in quite a long while. This listing had already sold many weeks ago, and was not used to create a similar listing. Now just today, a "saved draft" of an acti...

bleep Ebay! 20% gone after refund

4 items out of 28 purchases not receive!I am very sure these seller never send the items. Paid $207.93 for an item, refund received $185.52.Ebay! You will lost many buyer very soon!

"We're having trouble printing your label." when attempting to print a shipping label

I'm trying to print a shipping label. I follow the Shipping Label UI from the eBay print shipping label screen: I'm shipping Flat Rate Padded, including insurance to an APO address. I submit the request to print the label, get redirected to PayPal. I...

shipping calculator is not working for buyers

My future buyers can't calculated shipping cost error code "Shipping cost cannot be calculated. Please enter a valid ZIP Code." #332553972439 - 232664821461 and meny more my items

Mobile app not working correctly

mobile app will not allow me to revise or relist. Removed and replaced app and still not working.

Can’t confirm order and pay via Apple app

Try to pay for items via the Apple app. The app takes to confirm order page but unable to confirm and process payment. Called EBay and was told just sign into classic site and pay. What is wrong w Apple app?

Can't See Item Descriptions in Some Listings

Beginning about four days ago, I cannot see the seller's description for some items. In particular, listings for USED chainsaws do not show the item description... just a long blank area under description, followed at the bottom of the page by the us...

Some of my items have an inability to be searched for through the ebay system

I've tested this out multiple times from my own account and my friends have tried as well, and there are quite a few of my items that cannot be searched using key search terms, even if you type in a few of the words exactly in my title, nothing pops ...

Thumbnails abruptly disappeared from emailed new search results.

About 10/18/2017, the thumbnails disappeared from the emails I receive when new items are found matching my saved search. If I look at older emails in the "deleted" folder, the thumbnails display normally. In the later ones, there is a line across th...

Watching option and watch list issues

Watch list showing only exsisting 'Buy it Now' items, no auction items. 'Add to Watch List' button not working on any listings, so unable to add others. Ability to delete items from watch list not working. Missing out on auctions because there is no ...

Please Fix the 111-111-1111 showing up as the Telephone Number of the Buyer via eBay Shipping

There are multiple instances in which when I am printing a shipping label through eBay (so, that would be postage.eBay.com) the telephone number for the buyer shows up as 111-111-1111. I then have to open up the sales record, where the actual telphon...