02-21-2018 11:25 AM
I'm trying to print a shipping label. I follow the Shipping Label UI from the eBay print shipping label screen:
I'm shipping Flat Rate Padded, including insurance to an APO address.
I submit the request to print the label, get redirected to PayPal.
I am prompted to choose my PayPal payment method. I choose my bank.
I am redirected back to the eBay page with this error message: "We're having trouble printing your label.".
Is this a known technical issue?
02-21-2018 11:27 AM
Have you tried using a different browser?
02-21-2018 11:59 AM
02-22-2018 07:55 AM
Unfortunately, ebay error messages are often not accurate or informative. This error sometimes can mean various things.
It could be a server or communication error, which you need to then just wait for it to clear.
I could be you just need to clear your browser cache to force a fresh page.
It could be your postage payment method has a problem or is out of date.
Sometimes even a bad shipping address can cause this. Check the format at USPS.com