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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Mobile phone videos won’t load into listing.

I am no longer able to upload videos from my iPhone via eBay mobile desktop . I use to be able to do this using the ebay mobile desktop but now it just spins and spins and never loads the video. The only work around I found is using a computer to loa...

Why doesn't greedbay just add tracking cost to first class? Instead of causing the seller chaos

First class a lot less money than ground adv. Selling inexpensive items become impossible due to high postage. Each time the post office raises prices more billion profit for greedbay.

Alternate view of product not responding

Ebay website will not allow for alternate views of an item. The thumbnail photos on the left side will not respond to touch command. The arrows on main photo will not respond to touch command. It is impossible to commit to a purchase without seeing a...

"We looked everywhere" and "Where's all the stuff?" when listing items for sale

I've been on Ebay for almost 25 years and this is a new one on me. When I'm listing things for sale quickly, I seem to run into some sort of spam/bot protection. I will suddenly get a message "We looked everywhere. Looks like this page is missing. If...

Listing Issues ... Slow Traffic

I listed items today and it took twice as long with glitches ... endless spinning cursor and had to back out and pull item from draft in order to list them. Also, some of the pictures that were added are not there. I also promote all my items and it ...

Buy It Now, Add to Cart, Add to List buttons are not working

Running Safari 14.1.2, Mojave OS on a Mac. Problem started about 3 days ago.Cursor is not changing to hand over buttons on listing pages, can't change pics or seller options (buy 1, buy 2, buy 3), but works correctly on underlined links, Similar Item...

Starting Bid Or Buy It not glitch. Cant list

I get this message on any price I put on the listing and can not go thru. I tried Auction or Buy it now. Anyoone else? Looks like something is missing or invalid. Please fix any issues and try again.Starting bid

Ebay doesn't allow me to bid, see enlarged photos, save an item. What is going on?

Can't see engaged photos, can't save items, can''t bid . this has happed before then after a few days eBay is back to normal. What is going on?

active listing views and watchers

On my active listings page, the active listing views and watchers are not being counted. Is Ebay aware of this problem?

eBay keeps trying to verify that I am a human.....

I was trying to clear my cart out the the other day by deleting some items and saving some other for later. As I was doing this, the following message popped up :"To keep eBay a safe place to buy and sell, we will occasionally ask you to verify yours...

Can not activate buy it now feature

Can not purchase any items..

buttons quit working suddenly

I buy and sell semi-regularly so am very familiar with eBay. Everything worked great right up til today and suddenly I cannot click on anything in an auction, the photos, buy-it-now and other buttons, no response at all. The problem is only in eBay, ...

Can't Click on Images

When I click on a pic of an item I am interested in, I see only a question mark icon. This happens with all the pics. Help...

Ebay Customer Service is not help

I've been selling on eBay for seven years, so when a recent transaction went awry, it hit hard. After selling an iPhone, the buyer claimed a flaw and wanted to return it. But when the returned package arrived at my address, it was nowhere to be found...

Most Buttons on eBay site are not working

I can input in the find box and items show up, but I am unable to click onto anything else. Not the photos, not the bidding , not anything. Sometimes the main pic is just an empty box with a small blue ? in the center. I have cleared my cache and coo...