12-29-2023 01:41 PM
I sold an expensive brand new phone on eBay and sent it to the buyers freight address, which was signed for and delivered. The buyer opened a SNAD saying the phone was defective and when I followed up asking what was wrong, the buyer never responded.
I called eBay 2 days ago, and was told to wait for the buyer to respond today, and if not, since the buyer used a freight forwarder, this would not be covered by eBay's MBG, and would follow up today in order to get this case closed, and was told NOT to provide a return label.
I called today, and got an incredibly rude customer support representative who was contradicted everything the last phone rep said and told me to provide the label, which I now have accepted, despite the fact that eBay's own website clearly states on their MBG page:
The item was collected by a third party on behalf of the buyer | Not covered |
.....
The item was sent to another address after original delivery | Covered:
Not covered:
|
I've also referred to:
https://community.ebay.com/t5/Selling/Buyer-Using-Freight-Forwarder-Filed-a-SNAD/td-p/31996677
Why doesn't eBay have any set rules and arbitrarily just makes them up?
Has anyone had recent returns like these? How is the buyer going to mail back an item when they used a freight forwarder?
12-29-2023 04:42 PM
@ittybitnot, here's a direct link to that post.
https://community.ebay.com/t5/Selling/Scammed-on-e-Bay-by-buyer/m-p/34171384#M2325519
12-29-2023 04:57 PM
...If the FF is in on scamming a seller here, then this certainly could happen. Not sure how many FF's would actually risk that, but I simply don't know.
There's nothing that even suggests that the freight forwarder had anything to do with this.
When you don't know what's going on, the logical thing to do would be to not say anything.
12-29-2023 05:56 PM
12-29-2023 10:53 PM
@lacemaker3 wrote:
...If the FF is in on scamming a seller here, then this certainly could happen. Not sure how many FF's would actually risk that, but I simply don't know.
There's nothing that even suggests that the freight forwarder had anything to do with this.
When you don't know what's going on, the logical thing to do would be to not say anything.
I don't post to have your approve. I did not say the FF was involved, I said it is unlikely they would take such a risk.
01-02-2024 09:37 PM
Well, I sent the return label, and the label was somehow used and first scanned from New York City less than 24 hours from the time that it was issued. Not only that but the freight forwarding address was in Miami, which raises flags. USPS tracking said "This item has been intercepted on January 2, 2024 at 10:25 am in XXXXX and redirected as requested by the sender." Which is great because since the buyer is the one sending back the item, I have little hope of receiving it back. Apparently eBay finds this as acceptable, and the buyer escalated the case and the return was found in their favor so now I am out of the money and the phone. I will NEVER accept this decision eBay. I will fight you to the end.
01-02-2024 09:46 PM
Review this thread for info on someone I helped before. There has been a few others.
https://community.ebay.com/t5/Shipping/Scam/m-p/33987467/highlight/true#M456924
01-02-2024 09:48 PM
Thank you. I browsed some of the posts and will try to work on it.
01-02-2024 10:57 PM
@northvolt wrote:Well, I sent the return label, and the label was somehow used and first scanned from New York City less than 24 hours from the time that it was issued. Not only that but the freight forwarding address was in Miami, which raises flags. USPS tracking said "This item has been intercepted on January 2, 2024 at 10:25 am in XXXXX and redirected as requested by the sender." Which is great because since the buyer is the one sending back the item, I have little hope of receiving it back. Apparently eBay finds this as acceptable, and the buyer escalated the case and the return was found in their favor so now I am out of the money and the phone. I will NEVER accept this decision eBay. I will fight you to the end.
Don't get too happy yet. If they used the label you sent them, YOU are the sender.
01-05-2024 10:53 AM
I was able to get the package at USPS. As expected, what they did was photoshop my name and address and replaced it with a fake name and fake address. I picked it up and video taped it while opening it at the post office, and of course, what they sent was a brand new sudoku book to replace the brand new phone I sent. Thanks eBay!!!!!!
01-05-2024 11:02 AM
@northvolt wrote:I was able to get the package at USPS. As expected, what they did was photoshop my name and address and replaced it with a fake name and fake address. I picked it up and video taped it while opening it at the post office, and of course, what they sent was a brand new sudoku book to replace the brand new phone I sent. Thanks eBay!!!!!!
Unfortunately Ebay will not accept the video as evidence of anything.
01-05-2024 11:09 AM - edited 01-05-2024 11:10 AM
@northvolt
Please use the blue message button on the following linked page to get assistance for your issue. Your "film" isn't going to help you with this, but a photo of the label will. eBay still may require you to get a 'written' notification form your Post Master confirming that the parcel was not intended for you.
This same thing has been repeated here over and over. The regular customer service you get in call back or chat rarely can help. The people the monitor the social media portals can help. They know all about it.
Ask for their assistance with a Fake tracking return scam involving a buyer that used a freight forwarder. You can upload the information they require. Good luck and let us know how it turns out.
01-05-2024 11:58 AM
I've already messaged them a few days ago on FB and also messaged them with what I updated from earlier today as well. They take a while to respond on FB.
I won't stop until I get my hard earned money back.
01-05-2024 12:12 PM
I hope you mentioned that as it was forwarded from a FF the buyer lost their MBG so they should never have been refunded.
01-05-2024 12:22 PM
Oh I did, that was the first thing I mentioned when the buyer opened the return. The first phone rep, Ferdinand was well versed about the rule, and told me this would be resolved per eBays rules in my favor, but the second phone rep on a follow up call eBay rep TEAHORNA was incompetent and told me otherwise and forced this mess to go even further than it should have in the first place.
Anyways, I've moved my appeal over to FB as others have suggested.
01-05-2024 12:42 PM
@gamersbaystore wrote:This does not apply to your situation because they filed a claim of not as described, two completely different things.
Not accurate. Once a freight forwarder is used the buyer opted themselves out of the MBG