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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Record sleeve condition field should be changed back to a drop down option field when listing

The vinyl record listing fields underwent a drastic change some months ago. The most troublesome was the change of the sleeve condition field from a drop-down option list identical to the vinyl condition field to a text box that has to either be manu...

Resolved! INR Service Metrics Projection site issue

@Anonymous Just wanted to report a small site bug. You accurately informed me in one of the staff chats that unauthorized transaction INR cases were auto removed from calculations of service metrics. The one I was asking about at the time was indeed ...

File Exchange not accepting upload. Error 37.

File exchange keeps spitting back the same error. Failure 37 "Error - Input data for tag is invalid or missing. Please check API documentation.|Item.ShippingDetails|" I've tried everything I can to fix the problem. Gone through the advance File Exch...

My pictures got deleted again - third time

This is the 3rd time I have had to fix my pictures due to ebays wrong doing. Not to mention not being able to edit my drafts or pictures in my draft. A blank screen doesn't help me as a seller. It's exhausting and very disappointing on how we have to...

over charged on Subscription store

Another issue this morning and this time is on the Subscription fees being over charged. Our store Subscription is 59.95 but We are being charged 88.96. Ebay should have an oversight with all the issues at hand. Check your invoice just in case you ar...

Seller Hub Is Not Showing My orders....Well Kinda

My seller hub shows I have 3 orders this morn. (see below pic) Normally, I can click the orders tab above to view my orders but instead this is what I see when I click the orders tab(pic. below): Poof.....where did my 3 orders go?? I also tried click...

Create Shipping Discounst Page is Broken

Similar to the issue experienced a few days ago with category functions, none of the links are working. I would like to have access to shipping rules prior to the USPS First Class Zone change on 27th. I don't know who to tag but if you do, I would ap...

File Exchange Csv not working

Hello all, I need some help . I`m trying the new bulk ebay listing using csv files . I`ve tryed several times to list a classified add and everytime I try I get this error .VerifyAdd,Failure,37,"""Error - Input data for tag Format> is invalid or miss...

Shipping Label / Tracking Number Error

Used the bulk shipping labels to ship 8 items last night. Purchase AND PRINTED the labels. Notice this morning that those 8 items are still in my Awaiting Shipping list. Huh? Checked Paypal, yes I was charged for labels. Looked in paid and shipped, t...

Resolved! There should be no Javascript in my listings but the following keeps appearing and I'm stumped

i'm stumped - where does this come from and how do I stop it?

unable to create new listings , not allowing pictures to be added

Unable to create new listings , not allowing pictures to be added

Variation Listings being removed in Toys to life Category FIX THIS PLEASE eBay..

We have been doing variation listings in the toys 2 life category for years!!! On December 24th they took down 2 of our listings because they do not follow "choice" policy... We spoke with eBay Account Admin Representatives who went over our listings...

Many items incorrectly listed and clutter a search

Hello: I collect vintage espresso machines, and one of my favorite searches is "lever espresso machines." Increasingly that search is cluttered with a single type of item that is not an espresso machine. How do I report this to eBay so that these ite...

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Highly Suspicious Account Activity

Hello, I received confirmation of an order I did not place. I had to reset my password to get into my account. Upon review of my shopping cart and order history, there are additional gaming items in my cart. I do not game nor involved with Bitcoin. T...