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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Seller ratings ranking

I've been demoted. Email reference id: 218f5d07b68d48739679a1d6d3667d6f1. eBay has repeatedly warned me about problems they have caused.From 1 July ebay was to prevent Germany buying from anyone not registered to LUCID PACKAGING.They have not created...

MY PAYMENT WAS INCOMPLETE BUT USED UP MY GIFT CARD BALANCE

Hi friends. I was trying to complete the payment of an order and I get the following error: “Please check your payment details or use a different payment option” The payment could not be completed but that operation used up the entire balance of my g...

Unfortunately, this seller does not ship the item to your location. Please update your shipping addr

I'm new to selling on eBay and this buyer from Mexico made an offer to buy my smart watch to Mexico. I have the shipping set to UPS. For some reason it keep say the seller can't ship to the location even though I have international shipping on with n...

Can't change my password

It won't let me change my password says 'Something went wrong' been this way for months. They won't send me my code to fix it and trying a new account will say 'This email has already been registered'. It sucks this place is the monopoly for retro co...

How can i disable 2 factor authentication

Two factor authentication has made Ebay clunky and unpleasant to use.2fa adds very little in the way of security as SIM card hacks are well established. So as i have never had my Ebay acount hacked or disturbed in 20 years i want to disable 2fa.How d...

Ebay.ca needs captcha to sign in but says 'oops that's not a match' always. Can't login!!!

Started yesterday for me. Could have been a problem earlier as I haven't logged in a while. First time ever I've been asked for a captcha in 20 years!!!I enter my user name then hit continue. It automatically goes to a please verify yourself to conti...

EBay Watchlist Bugs

EBay allows to create "space characters" only watchlists. The problem is that you cannot select and delete it.

Change number

How to Change number. ...........

Listing Template Trouble

I had an html template that I used for all of my listings but now that the selling page has been updated and I can't even get the option to use the old one, html doesn't seem to work. It just shows the page with all of the coding.Anyone have advice o...

New eBay label created page problem - link to return to orders at bottom of page - time waster

The label created page used to have the return to orders link in a box at the top of the page. Now in a group of links near the bottom of the page. Wastes my time when shipping. Please fix this and fire the person who made this change. Obviously they...

Edit photos

When I edit photos and crop a photo it works just fine after hitting save it doesn't give me the option to reset if I don't like the crop or make a mistake I have to upload the photo again. Also, my hand has been trained to exit on the right so I go ...

Ride on 12volt police car

I paid with my credit card it took my money and then it said my card was denied but the money out of my account and I don’t understand why this is happening. I’ve never had a problem with eBay before.

I am very frustrated with eBay

I purchased a set of tires December 13 for $350.00, the seller mis represented the ad and made an honest mistake they wanted that per tire not for four. I have tried to contact eBay several times and that is not as easy task. The seller has tried as ...

Manage active listing showing zero active

Hi, any seller having the same problem when they click manage active listing it show zero active listing. I call ebay they told me it's a glitch and they are working on it. Please if any seller has the same problem let me know because this problem ha...

Sporadic problems adding items to custom lists

When I'm viewing an item and want to add it to a watchlist, sometimes (more often than not) none of my lists are showing up. If I clear the browser's cache, they will appear for a while then disappear again. I have the same issue when I try to move a...