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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Items not showing up In Search on AP

Sales have completely tanked to 50.00 for the last two days……went to search for known items listed through the ap but each item i search it produced zero results as you can see the shoes are clearly there when not searching but as soon as i type in i...

Resolved! Problem with ebay Paypal

Have been having same issues on and off over the last 2 weeks. Trying to process from cart or from purchases or any other way Paypal keeps looping back to the payment page and doesn't process the payment. Keep retrying over and over and suddenly it w...

USPS Priority SMALL Flat Rate Box Option Gone AGAIN in Listing Shipping Options

Why does this keep happening? Trying to list an item. Go to shipping area. Enter weight & dimensions of Ground Advantage pkg (as I was advised on the shipping board previously since I'd like to offer choices) and try to add PM SMALL FR Box in the nex...

Resolved! Help... Shipping options are from another planet today. Everything was normal yesterday... not now!

I went into a listing today, to change the price and change to free shipping.... and something has messed up my shipping options. Everything was fine and normal, and what I am used to seeing... but today, it looks like I can't just change shipping op...

Shipping Services Not Saving and Blanking out

Trying to start a new listing. I’m being prompted to enter package details and select shipping service. I do all of that. If I make any changes outside of shipping, or click on “List it”, it goes back to “select a shipping service”. Can’t even make c...

No option for womens in clothing department category

In case anyone at Ebay cares, I just listed a womens vest and it required an entry in the item specifics department category. The only option was mens. teens, and unisex. So I listed my womens vest under unisex, but that is not quite right. Anyone wi...

cambiar contraseña

no puedo cambiar la contraseña y iniciaron sesion en otro dispositivo que no fue mi persona

Item specifics missing

Hello, I'm a clothing and shoe seller and have noticed that lately, Rayon (material) and Western (theme) seem to have disappeared from most shoe and clothing related categories as pre-loaded available options when entering a listing's item specifics....

Problem with the ebay search features when using the side bar

About 9/10 times I use the sidebar I get the error page below: Please fix this. It is a billion dollar company. I personally pay $200k in fees a year. I can't even search the site properly. We looked everywhere.Looks like this page is missing. If you...

Data Boxes TOO BIG on ebay.com

I had a problem with my data boxes being TOO LARGE on ebay.ca and ebay.com. i.e. Two boxes across the page instead of three. ebay.ca has been fixed, but ebay.com still remainins TOO LARGE. Can this be fixed, please.

Listing form not saving revisions (8/15/23)

Posting in case others are having the same problem. It's not just you. Was working fine for a while, I updated about 10 listings, then suddenly saving changes began to fail maybe 20-30 min ago. I'm trying to revise several listings to add variations,...

Shipped items not clearing after shipped

I work with eBay and I am having a hard time and at times double shipping same item orders due to orders not going away after being shipped. Please please please fix this!

Fraudulent Purchase

I found out through PayPal that an item of over $1,800 had been purchased on my account. Through PayPal, I found that the item was shipped to somewhere in Missouri. Not even close to where I live. I could not find the order in e-bay, yet PayPal deter...

issues with listing or revising items

When I go to relist,revise,or to list an item the page starts to load.The logo loads and the copyright info on the bottom loads and rest is just shadows.This happened around May and it was a technical issue on ebay side and it got fixed.I am back to ...

Resolved! New Concern

Hello,Since July 9th and probably before the eBay software is not removing listings from my store when an item sells. Here's the latest item number: 334987307755. The item is listed as active on the "Manage Active Listings" page.When I click on the l...