Report eBay Technical Issues

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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

My collection is gone and my cart is empty

My collection is gone no tab any more. my shopping cart is also empty it was full .. what is going on.

I can't submit or complete the required driver's license ID verification.

Hello, I'm having issues with my required ID verification process. I have an old buyer account and I just started selling with it. After my first successful sale, I got a notification in my seller dashboard about a required verification. It says I ha...

Screenshot 2024-04-26 at 19-45-20 eBay.png

adding Allstate protection to eBay item is broken ON THE EBAY SIDE

I purchased an item on eBay where I wanted to include Allstate extended warranty plan and make a best offer for the NEW item. Apparently you can add the Allstate extended warranty upto 30 days after your eBay purchase. I found the link to add the war...

Cannot purchase and blue box comes on

Have not been able to purchase, bid or add to the shopping cart for two full days now. What's going on eBay!??

Did ebay stop accepting rewards from paypal checkout?

I don't see the option to select rewards on paypal checkout for ebay anymore. Wondering if anybody else has the same issue

Can't add photos

Yet another eBay technical site issue. When adding photos as normal you try to list to go live or save for later, the glitch begins and never completes the task attempted. Who else is afflicted?

multiple pics can't be viewed; none can be enlarged to view

When a seller has multiple pictures of a item, only the first one can be viewed. No matter how much I refresh the page, the other ones cannot be viewed. Also, none of the pictures -- including the first picture -- can be enlarged by putting the magni...

Blue Box

I cannot buy. When I select to buy now, a blue box appears and I cannot purchase the item. What is wrong?

I've tried for two days to make a posting. However after I get everything ready and it won' t post

I go to drafts and nothing is saved so I have to enter everything again. What is going on?

eBay Crashing Every 15 Minutes

I am at my wit's end. For the past three days I am booted out of eBay about every 15 minutes with a message saying that the homepage is down and then within five minutes or so it is back up again. I am using a desktop and this is not happening on ano...

Using Sell Similar Does Not Add Feedback at Bottom of Listing

I have been noticing that when using sells similar when you check the listing after it has "posted" there is no feedback at the bottom of the screen for me as a seller although at the top of the page, by the pictures, it shows I have feedback. While ...

Sharing Listing to Facebook Error

devon@ebay @paulibeverlyhills @bigbondy The thread here has been closed due to the age:https://community.ebay.com/t5/Report-eBay-Technical-Issues/Sharing-Listing-to-Facebook-Error/m-p/34292143#M122813 I hope that we can continue our discussion here i...

But or add to

Add to cart, Buy or Add to watchlist will not work ... curser will not turn to finger to hit either

Unable to search an order by shipping tracking number

It is a small functionality, but it would make my life easier.When searching for an order, using the search your order functionality, I would like to be able to search by my tracking number (the one provided after an item is shipped). This would make...

Look this problem: can’t add and can’t buy

Cannot add to the listCannot zoom the picture Cannot move picture to picture Cannot buy any item from the listWhy did the blue line appear when I tried to add it to the list or buy it.