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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

dispute filed by buyer. eBay chat said dispute invalid. Now another challenge

I contacted eBay by chat regarding a challenge from a buyer who claimed that I misrepresented an item. After much discussion and information that I shared with the chat assistant, he agreed that the dispute was invalid and ruled in my favor. I subseq...

Anyone else seeing these changes to Promoted Listings on View Item Page?

I know ebay has been testing various changes to the View Item (listing) page, maybe along with the Ads Team. I also know that the Ads Team acknowledge a while ago that one of their "modules" (something like "People who views this item also viewed the...

Nicotine patches

I have a question that I can't find a definitive answer to. I was given several boxes of Dr Reddy's (formerly Habitrol) nicotine patches that I never used or even opened. There is no "not for resale" fine print and the expiration date is July 2024. W...

Buyer opened a request: they haven't received their item. Buyer claims I sent just the box.

Hello! I received the following message from ebay: "We want to let you know that your buyer opened a request because they haven’t received their item.Here’s what you need to do: If you’ve already shipped the item to the buyer, just make sure you’ve u...

BD Multimedia/Red Point Solutions attacking me with bots once again

This morning I wake up to a vero notice that read once again,We had to remove your listing because it didn’t follow our VeRO Brand Name Misuse Policy. You may not use brands names in your listings if the product isn’t manufactured by or compatible wi...

Status of First Class to Ground Advantage

elizabeth@ebay Could we get an update on what is going on with this? I think it has been about 30 days since the launch. 1. Exactly how long do we have to complete the changeover from First Class to Ground Advantage? 2. If we do not meet the deadline...

How to succeed at social media marketing per ebay ads

If I follow the picture, then we need to be cute young model types with a ski cap and cell phone to success at social media marketing.

Resolved! How long does it take for the Feedback Revision request to fix the negative Feedback

A customer said that they gave feedback on the wrong item and filled out the Feedback Revision but it hasn't fixed the feedback yet and it's been 4 days.

Nonpaying bidder

I have a nonpaying bidder. I checked his feedback, less than 6 months ago he received a positive but the seller added “never paid” its frustrating we cant leave a negative feedback. Going over his entire feedback, additionally he has 4 negatives and ...

No font size options in templates

When creating a template, there is no option for font size. All there is is bold, bullets, and a button that says custom template. Where can I change the size of the font?

Stop defending eBay's search

I wanted to check out current & sold listings for a "Sports Special 1970-71 Hockey Bobby Orr." I searched eBay & found nothing. I went to Google & it showed me 1 currently active. I went back on eBay & tried a search again. Nothing. Those words match...

Resolved! Buy it now

Why do they have "require immediate payment to be checked off? I thought this was a no brainer.

Buyer bypassed my block

So yesterday I blocked someone cause they were a reseller and today the blocked account bought my item but they used a new account. I knew it was them because their new name was way to similar to the one I blocked and they created their account today...

Even eBay says "Too many items specifics"

eBay finally agrees with sellers, there are "too many item specifics." This came up in the listing frame when I tried to fill in all of the stone attributes on a jewelry item with the words, "no stone."