Selling

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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Can't even report a serial bad buyer anymore?

I have a situation with a buyer and would appreciate any input you may have asto what to do next. This person made an offer on an item, and I accepted it.They immediately requested to cancel saying she "made a mistake". That's fine,except they made t...

t ransaction defect rate

how can i lower my transaction defect rate? I had 7 listings at one time that i had to cancel orders because i was out of stock. this was last october and have not had any since.

Resolved! Top Rated Sellers should get a A LOT more discount on selling fees

I have 100% positive feedback and am a Top Rated Seller . But I get no meaningful discount on the hefty fees ebay charges. I am far lower risk than the typical ebay seller. I also resolve issues on my own without needing to involve ebay support. But ...

Are you allowed to post eBay's customer service phone numbers or is that a violation?

Are you allowed to post eBay's customer service phone numbers on this community forum if someone asks, or is that a violation?Seems to be a violation. Wonder why?

How do I refund a partial shipping refund

I need to refund a partial shipping refund for combined items

I need to create a listing with 200 variations - can i do it with excel?

Is there a way to upload an excel file or csv for a large amount of variations vs. typing them in one by one when creating a new listing??? Will be listing in sports trading cards and have between 200-225 variations (card numbers to add). Thanks for ...

Selling

I have sold on eBay for years! Is it really worth selling on eBay. I sold some earring for .99 shipping was 4.36. eBay took 1.19 so I made .13 cents. I can’t figure out. Now I’m working for eBay. I understand they have to make something. Is it not wo...

Authentication Center Delays

I sold a gold and diamond ring to a buyer on the 13th of this month (April, 2024) and Ebay required it to be shipped to their 'Authentication Center' in CA (The buyer was in WV) and it arrived there and was signed for on the 17th. ___ Ebay 'suggested...

Pure Wick items cancelled by ebay

eBay claims my listing for a Pure Wick Female External Catheter system doesn't follow EBay policy stating that it is invasive healthcare equipment and that it needs a prescription. Both of these are not true. It is an external catheter system which d...

How to clean?

What is the best way to clean something like this? It is Guardian Service cast aluminum.

Dispute a Reserve Fee

These **bleep**s charged my new account $135 for a mistaken reserve fee that I removed at the beginning of auction so my item went through auction without any reserve fee. Since they charged my account before anything sold they put me in the negative...

Handling fees

What is an acceptable handling fee? Is $1 acceptable? I figure for a box and bubble wrap that would ok. Thoughts.

Issues with bad buyers return fraud

We are having issues with these 2 orders:04-11275-48181 and 26-11378-50104Ebay moderator: Please view our Customer Service Chat Transcript - SR# 1-476686833331 and SR# 1-476980622631 for exact details that we've encountered. We have documented proof ...

Resolved! Why would buyer that is reselling my item ask me this?

I sold an amplifier to a guy who, after it was shipped, asked for a refund of the item, and if it was too late, it was not a problem, he would just resell it on eBay. So in the interim, he asks me if he could use my wording and pictures of the item f...

Do sneakers still get authenticated when selling internationally, how protected are we?

So I started posting my sneakers with International shipping. Today I had a buyer with Zero buys, Zero feedback, zero selling, and just opened their account on 1/12/22 with today being 1/15/22. When I asked "why is the account so new?" that stated th...