We are having issues with these 2 orders:
04-11275-48181 and 26-11378-50104
Ebay moderator: Please view our Customer Service Chat Transcript - SR# 1-476686833331 and SR# 1-476980622631 for exact details that we've encountered.
We have documented proof from the USPS postmaster that we've uploaded to 'general docs' per your request on chat that proves we did not receive these items back.
On 4.17 I uploaded letter to ebay in their docs, awaiting a response, but still have not heard from Ebay. The first chat stated I would receive a refund for 3331 chat ID, but I have not seen any refund or heard back.
They bought the item, they ask to return the item. We send them a label. They put a sticker over the label and send back a first class padded envelope less than 1lb with nothing in it, addressed to someone in our city and zip code only and then you refund them automatically without ever giving us a chance to refund $0.
Please escalate this case to an appeals manager or upper level manager to investigate as we simply just want our items back or our money back / seller protection
