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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Looking to sell my unused nicotine patches and gum

I am looking to sell my unused nicotine patches and gum

Bulk Shipping Error - Fails every time trying to print over 5 labels

Help! Does anyone know what is up with this? Every time I use bulk label printing, if I'm asking it to print over 5 labels at once, after I pay, the little wheel spins for a long time and then I get a big white screen with this on it: And I have to t...

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Negative feedback frombuyer

Sold an item new with tags. Buyer soon emailed that she just didn’t like the fit. Asked to return. I replied about my no return policy except for errors. She waited 42 days and said the item reeked of perfume. I refused agin to return. Scheduled a ne...

Seller chose local pickup, not picking up.

I sold a fairly expensive piece of music gear and the buyer did a "buy it now" and chose "Local Pickup". Their profile says that they're about 20 miles away from me. It's been 4 days now and everyday is a different reason why they cant come pick it u...

Need your advice on an Item sold with incorrect Title and Description

yesterday, someone purchased an item that was incorrectly described as " '70 Plymouth GTX" instead of " '71 Plymouth GTX" (i.e. 1970 instead of 1971). Following the sale, I sent two messages to the buyer regarding this issue but have not received a r...

I have "special" free shipping on sales over $2 and i have never made this sale

I have a special discount that I never made and I can't seem to get rid of it. it is free shipping on $2!" what is worse it has random crap in there... some of the items are from yesterday but other items I listed are not and I used the same listing ...

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What exactly does a Starting price mean ?

I have items to sell but am unsure and can’t find out from eBay whether if I sell via an Auction the “ Starting Price” is the lowest price my item will be sold for if I haven’t got a “ reserve” price set. eBay simply answer in reply to the same quest...

??? Part 2

Do you need a calendar ebay

Resolved! To all the women sellers

Happy Valentine's day & May your sales soar to your heart's content!

Need advice about moving my business out of my house to an office space

Hello Community, I've been selling online for about 15 years by myself. My wife and I recently had our first child and the time has come for me to move the business to an office or small warehouse and hire an employee or two. The problem is I don't k...

Resolved! eBay, How can I protect myself from freight forwarding buyers?

Once again, a freight forward buyer claims damage but can't return the item after using a U.S. ship-to address to have the item shipped overseas. These buyers are not even covered under eBay's money-back guarantee, but I am at the mercy of selling to...

How to show an item is sold

so i have sold my item... was pick up and now I need to show that the item is sold or remove it. How do i do this. another buyer is asking about it and saying they want to buy it.. need to show its now sold. Help please

I know it won't happen, but I really wish we could exclude states sometimes.

Like right now - yet another INR for a parcel lost in the black hole of the Missouri City/Houston hub. And all USPS can say on the tracking is "in transit, arriving late". No s**t Sherlock, Mailed Jan 22, last scan as above was Jan 26 and here we are...

Can other sellers hear the alarm bells ringing on this buyer's message?

Yesterday I received this message from a buyer: "Want to return. Not what we wanted. Overpriced. Want money back and return shipping label. Also, damaged during shipping." The item was an inexpensive paperback, which USPS had delivered at the buyer's...

Resolved! Listed Dimenisons of Merchandise is Presented Backwards

When a measurement is taken such as a sheet of paper the width is given first such as 8 inches and the length of the paper is given second which would be 11 inches. In my listings the length is given first 11 inches the the width is given second 8 in...