Seller News: April 2025
Stay ahead of the curve by diving into our latest updates
Forum Posts
Seller Initiated Offer automation
Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...
Interesting Info About "Stagnant Listings"
ETA: https://www.youtube.com/watch?v=11Iyvy-pdP4I sell long tail items, so I know five year old listings can sell. So can five day old listings. So, I'm just passing this on, for what ever it might be worth to others.... According to a recent podcast...
How to handle this return
I'm not very experienced in partial refunds so I need help here. I have a buyer who filed a SNAD saying there's a stain on the shirt he received from us. I suspect the stain happened after we shipped it out but that's a moot point. I asked him if it ...
Promoted ad rates just keep climbing
I sell in fragrances. It's a saturated market. When promoted listings launched, the suggested ad rate was somewhere around 3-4%. It has been steadily climbing ever since. Now, it's 15.6%, though I've seen it as high as 17%. I run 2% just because I ge...
How do I contact an agent?
Need to contact an agent to close a return that says it was "delivered" which I never received, the buyer never marked as shipped, and no tracking was ever provided from the buyer. Since it seems to think the return was delivered for some reason, I c...
Resolved! Seller Hub - Listings with Questions or Offers
Didn't there used to be a link for "listings with offers" and "Listings with questions"
Buyer files "item not received" then orders another one
I had someone buy something from me and a few days after delivery, they filed an item not received. I reuploaded the tracking number for it as it's been delivered and now the same buyer bought another one with a note saying they're buying another sin...
multiple seller ids
Hello sellers--- I have 3 ebay seller ids. My newest one has only 3 reviews on 4 sales. I made my 5th sale on this id today. Buyer has expressed concern over packaging. I have hundreds of positive packaging reviews on my 2 other sites. Am I allowed t...
Ebay ruining members' life
I have been a ebay member for about 16 years. I never had anything restrictions or holds. Out of the blue ebay has been putting on hold and restrictions for days and requesting impossible things I cant do . Ebay has asked me to provide proof of shipp...
Opal valuation
I have a 3.45ct Mintabie opal which I am struggling to put a value on. It is 12.8mm X 11.0mm X 3.6mm. The body tone is around N7-8 and the brightness is B4-5 If you contact me I can send images of this opal. I've had valuations from £400 per carat to...
Resolved! International shipping hubs
Hi there, can anyone explain what exactly happens at the ebay international shipping hubs when they receive an item (assuming they all have standardised processes)? Does ebay simply slap on a new shipping label over the new one and send it off withou...
Resolved! Sudden Sales Plummet
I've had the oddest several months, with NEARLY NO SALES. That's become a trend this year. eBay once outsold my own website and Amazon. Now eBay's a distant third. I'm hoping the eBay Open will answer some questions for me, but that's not the route i...
USPS Refusing to Accept EBay Sales Documentation
On a couple of recent lost shipment claims, USPS keeps asking for the same info and refuses to accept EBay sales documentation. They seem to be looking for a standard cash register receipt to establish the sales value. Anybody found a way around this...
Resolved! Probably a Fraud Return Request
Customer asked for a return on two earmuffs that touch hair and skin. The add specifically states returns on those items are not accepted. Customers reason (Changed their mind) They were too tight on their 4 YO heads") This was the first of it's kind...
Resolved! Your account is currently limited due to suspicious activity.{e253567-1139141x}
Hi,Anybody can help me if my account will be reinstated in futur.I am using my ebay account since 2009,On 9th December my account was restricted for new listings for 10 days,and i received an email from Ebay on it,but suddenly on 13th all my live lis...
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