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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

grey

why are some words in grey, instead of black, showing up on my seller page? The number for "Views" is a light grey. The words for tracking on the sold page are grey. I couple of other things. Are they trying to save on black ink? I don't like it,,,,a...

eBay's COWARDLY financial institution policy

I sold an item in July of 2022. 5 months later the buyer filed a dispute with his financial institution claiming it did not come as described. I disputed with very specific details stating this buyer was full of crap. OF COURSE, the financial institu...

Partial Refund

If a customer received something of less quality than I wanted to provide, how do I provide a partial refund to him.

How would you proceed with this buyer

Sometimes I get buyers who message me about an issue with the item they received but don't mention anything else. The message can be taken as an FYI if you don't try to read between the lines.Anyhoo, so this buyer complained about a clothing she rece...

Retraction of bid

I had a bidder retract his/her bid with justification that I had changed something in the listing.I never changed anything on the listing. I have never had this happen to me. What are the ramifications of this bidder making a false claim against the ...

Shifty Ebay - charging sales tax on total including coupon credit amount

Only in technosociopath land! The technology allows it, so they do it. I can't do anything about it. here is no customer service at Ebay! Ebay totals the orders, charges sales tax against that, and THEN credits the coupon amount. Under a 7% sales tax...

Resolved! Classified Ads

Could someone please tell me how/where to list an item as a classified ad? The eBay info says that I can choose Classified Ad in the format section of the listing, but I'm only offered Fixed Price or Auction-Style. I've spent 30 minutes searching eBa...

The math doesn't add up

So I made a sale on an item recently for $180. The buyer agreed to pay for shipping. The shipping he paid for was $29.25. eBay's cut from the taxes was $13.60. That's all fine and dandy. I paid for the shipping label(as I understand the shipping paym...

Resolved! Unfortunately, we can't provide our services to customers located in Luhansk or Donetsk

I have been selling on eBay since early 2019, have about 400 sales and almost 200 feedbacks. I live and have lived all the time in Ukraine, in the Donetsk region (the part of it that is not part of the recognized Donetsk or Lugansk Republic (DNR). Mo...

Items taken down as counterfeit incorrectly without the ability to prove they are in fact authentic

Hello, Please can someone give me an advice on what to do. Since January about once a month I have a random item that is removed as counterfeit. This is not a vera warning, it is not coming from the company that manufactures the item, it is coming fr...

Sales

Any suggestions to increase sales please.

How do you guys itemize your 1099k?

Since we will most likely all be sent a 1099k, how do you all itemize it? CAN you even itemize it if you have less than 12k in yearly expenses for your business or will you be forced into a standard deduction that may/may not hurt your profit/loss fo...

No phone notice of recent sales over the last 24 hours...

Usually I get notification, and cash register sound when I make a sale. However for the past day or so, no such notice. Anyone else? Have I done something that might have turned it off?thanks!

Resolved! Facebook Marketplace v. Mercari v. Ebay v. Alibaba v. Craigslist v. Amazon

I'm in my icy home (7F outside, 48 F inside) contemplating how competition has been heating lately between sites for people selling online items. The main sites are Mercari, Ebay, Alibaba' core commerce, Amazon 3rd Party Seller Services, Craigslist, ...