My listings say I'm on vacation until May 31st. Two buyers opened up 'items not received'.

[list14]

Why does Ebay allow buyers to open up a dispute when it is clear on each page of my listings that I am away?  I know I can hide my listings but I've never done that when away because buyers generally didn't mind waiting. Isn't this on Ebay to not allow this and to offer buyers automatic refunds?  What should I do?

[buyselljack2016]

If you put your store on Vacation it  stops your selling, but does not stop your obligation to resolve issues with sales done prior to starting the store vacation.

If items can still be purchased you must meet the handling/delivery times for items sold.

because buyers generally didn't mind waiting

some do mind

[kensgiftshop]

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@list14 

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If you don't adjust your handling time, Ebay still expects you to ship according to your handling time, even when your store is on vacation.

[jayjaspersgarage]

Years ago I would let my store items end or I would close them all prior to going away.  Then I would schedule some to start while I was on the road so that they would end after I was back for a day or so.  Yes it was a pain but I never had a late shipment while my store was listed as on vacation.  If I was waiting for payment I would pre-print the shipping label and take the item with me on vacation so I could mail it once they paid.  I never had to take more than a couple items with me and it always worked out that I would mail them from wherever I was located.

[autopartspuller]

Putting your store on vacation only puts a message on your listings & store (if you have one).

You need to either end your listings or adjust your handling time.  

I usually try to send buyers messages, if I can.  Some buyers dont read everything.  So giving them an additional heads up is not only a good customer service but, a good way to assure issues are resolved in advance.

[sherprincess]

I used to do the same exact thing!

[jayjaspersgarage]

Great minds! Let's get a virtual drink sometime! lol

[jscar59]

You can stop items from selling when you select vacation mode if it is a BIN. If the item is an auction you would have to end it early or cancel the bids to get out of having to ship it under the original listing terms.

[julia*s-rose-petals-and-potions]

The sales were placed AFTER I put my store on vacation 

[julia*s-rose-petals-and-potions]

I can change my handling time to weeks later, i.e. when I return from vacation? 

[julia*s-rose-petals-and-potions]

All my listings are BIN, not auctions

[julia*s-rose-petals-and-potions]

I thought the longest you can adjust handling time is 10 days. Is there a way to change it longer?

[inhawaii]

The "vacation setting" is INFORMATION ONLY.  It' just a message to your buyers or potential buyers. It's kind of useless.  You are still obligated to ship within the same time parameters if someone buys from you. The best thing to do is....

A) Extend your handling time so that you will still be able to ship on time.

B) End all your listings.

If you have the "out of stock" option turned ON, you can simply change al your quantities to "0" and that will prevent anyone from buying from you until you're back from vacation. When you are back from vacation, simply change the quantities back and you are ready to start selling again. 

Good luck and stay safe!

[dhbookds]

because buyers generally didn't mind waiting.

You are gambling on that assumption..........this time you lost.  

[fern*wood]

Isn't there still a hide your listings option when using the vacation setting?  That's what I always did and it worked.