This is a posting account to protect our privacy for obvious reasons including retaliation. We just got negative feedback from a 2nd acct, same address, the blocked acct asked me to unblock them twice, then used 2nd acct which only has 1 other feedback in 5 years that is a seller calling them a scammer.
We’ve sold 42k items here and our acct is 20 years old.
We blocked a buyer months ago when I told the buyer no politely, he insulted me and became very irrational. They asked us if we would sell our item for the same price that someone elses auction that hadnt ended yet, would end at. We dont do auctions. That makes zero sense for us. The buyer gets second chance without bidding and ours were in nicer new condition to. Basically he wanted a nicer one for the price of lesser one and expected to say yes. This happened to be less than 50% of what we sold them for recently.
We were told by ebay that when someone evades a block, to block that acct and that we could cancel using "problem w buyers address". We did this. Everything was obvious, the address was the same, the feedback on that acct comment was calling them a scammer and it was a 5 year old acct with no other transactions. It sure looks like it was used to evade blocks.
When I told the “buyer” no, politely I might add. He started calling me greedy and said “I didn’t think so. It’s all about money to you.” Immediately attacking my character. That person already has an issue with us. We are a business, most are about money, erm eBay. Were nota charity and were not selling anything anyone needs. No rent, no food, no bad insurance. Were selling essentially luxury nostalgia leisure goods.
This person was a problem in the past and I didn’t block them. They say very irrational things. When they leave negatives they scorched earth the seller with “LIAR” etc
When a buyer already has problems, I would rather block them and move on. It’s pretty much the only tool that has offered a tiny level of protection. Fast forward, He starts messaging me saying sell him the parts and I can block him after. Again not very rational behavior. He asks twice, I consider removing the items for sale but, that’s not fair to us and also you think eBay would protect us if he clearly goes around the block. We work everyday, all day. 7 days a week. That’s no exaggeration. We haven’t taken a vacation in 4 years of any sort because everything is getting worse and it’s obvious we will stop doing this at some point. Whether it’s the economy or the stress.
So they buy using another acct. Same address we’ve sold to before. This acct has one feedback, yet is 5 years old and the feedback is calling this buyer account a scammer. The feedback says on this 2nd acct says the guy "tried to leave negative feedback” meaning ebay removed it but allowed the act that seems to have only existed to go around blocks as it hasnt been not used again. SO this buyer was already reported in order to have that acct active. There is a report and you wonder what happens when you report an acct. Nothing!
I canceled the listing choosing “problem with buyers address” which is the closest and what eBay told us to choose in the past. Last night as were going to sleep. We get a malicious feedback that calls us “GREEDY”, “complete **bleep**” “Horrible seller”. They fail to mention that they were blocked and even if we considered going through with the sale, the one feedback is calling them a scammer. We're tired, were trying to avoid getting scammed because its always like pulling teeth to get eBay to protect you. We’ve done over 40k(items) with an average above $100 per item and the buyer skirting block, swearing- everyone knows what **bleep** means, straight up libel.
Because we take our business seriously and have glowing feedback I don’t sleep well. Im now into 2 hours of multiple calls to eBay, using the report last night and its kicks back telling me we can’t remove the feedback. I spoke to 2 cs people who one declines and the supervisor who says he put in for it to be looked at removal by Wednesday. Its Friday. We’ve had obvious stuff removed in the past and generally don’t call eBay anymore no matter how bad stuff gets because we just end up with anxiety and angry because they don’t protect us and they gaslight us, same thing that usually happens here aside from that one time an ebay rep removed someones name from our blocked list a the buyers request. I reported it here, was told no that didnt happen. Search our comments, one of the ebay reps cam on and said it did and it shouldnt have happened. We dont lie. It’s gotten progressively worse. We sell enough that we used to have a rep, phone number to call and now we spend 10 minutes going through chatbot to be connected to people who agree but won’t/can’t do anything.
So now this buyer is emboldened by the fact that they can make malicious libelous statements and abuse sellers with impunity and ebay is allowing this obvious abuse.
It’s the worst most malicious feedback we’ve received in 40k+ transactions. A slam dunk for removal prior, blocked buyer, swearing(even if abbreviated), Abusive calling us greedy and saying they did nothing, the blocked buyer also proved that they were blocked by asking repeatedly to be unblocked. It’s like being put in front for bullet and told don’t move. Obviously not as bad but, the direction of the metaphor . It’s saying you can’t protect yourself if a buyer gives you every reason to block them and is so obvious that eBay now says maybe it will be removed in a week. This effects our business now. False libelous statements as well.
I’ll post our acc if I must so people can see how bad it is and how bad it looks. It’s always been like the horrible policy "broken windows phenomenon". We got a negative in the past from a horrible buyer and another followed. It emboldens malicious people. We giove great service and products but, were not a discounter so people get mad that they have top pay money for a rare out of production new item. We pay a lot for our items.
We can spend our energy making a great store and taking care of customers or fighting to be protected in obvious cases. The buyer is emboldened to do this to people if eBay takes no action for obvious malicious intent. We decided to cancel the sale vs possibly being scammed by an irrational buyer where we have negative feedback and some scam saying the part was broken or some such thing.
Ebay is not protecting sellers even though they tell you thanks for having act for 20 years when you call.
Im going to make a YouTube video and some other posts about this. This ruined my morning and evening. Were not asking you to fix the international shipping that won’t allow buyers to combine which has lost us multiple sales or spend hours explaining that we can’t combine any orders without canceling and making new listings which buyers say isn’t worth the time. Theyr'e international so try explaining something that you’ve always done for years that you no longer can do with language barrier.
Were asking them to remove feedback on a pretty spotless loyal acct from a malicious buyer who swears and insults in messages and feedback.
This makes me want to close our store as everything looks like a potential problem when not even the most basic and obviously necessary protections are available . We’ve paid $4,072.92 in fees just to eBay this month. And we can’t get a basic obvious protection or assurance that there are any in place.
Look at the banner at the top when you post, Ebay tells you this is a public forum not to post personal information. Were an actual business so if I post on our actual selling account, our personal info is connected, all of it, hence the posting acct.
