Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

The select quantity to purchase pop up box will not allow input in my app

The select quantity box pops up on the bottom of my screen but won’t allow me to increase the quantity. Only allows me to close the box. I can change the quantity in my cart however. Very frustrating as a buyer!

Download reports error - nothing happens when clicking download button

On the page of ebay.com/sh/reports/downloads, when making your choices for what to download there is no reaction whatsoever when clicking the download button. Here: Clicking the download button gives no reaction. This seems to have been an issue sinc...

Ebay app confirm bid issue

Hello.I have serious problem with ebay mobile app.When i am playing auction and i entered my bid first window is okay, but on the second window there are no options to confirm my bid.I tried few phones oppo find x3 pro, google pixel 6 pro both with a...

eBay site NOT SECURE message today!

Anyone else getting this message from their internet security provider?? Attempted to sign in 4 times and got this message every time: Site is using a connection that is not totally secure. Your information may be compromised. Ack!!! Took a risk to p...

Yet again saved search emails have stopped coming starting on 4/28/22

Yet again saved searches emails have stopped coming on 4/28/22 and as of today (5/7/22) they haven't started up. I reset all of them (eg clicked to stop emails and then clicked to start them back up). They still didn't start up. Contacted ebay a week...

Slow Importing Pictures from Phone

Am I doing something wrong or is the Importing photos from your phone to your desk top on the *new" Ebay lister extremely slow....?

Cannot connect

Well here we are again. “cannot find a secure path to server”. I can’t log out or search for anything. I see this has been on going from 2017, 2018, 2019 and now it is May of 2022. I am using an iPhone 13, Safari and google chrome. I am getting put o...

email confirmation stoped working form the last two weeks

No email confirmation since 04 20 2022

New Listing Tool Glitch - Make Offer activated when it was not enabled

New Listing Tool Glitch - Over the past week we have had many listings that we listed with the Make Offer option not enabled and once we bulk listed for the day, the Make Offer option is enabled after they listings are posted. We have begun going bac...

Web admin need to fix code for search results

It's coming up with giant icons and a totally distorted display

Another glitch???

When trying to respond to recent messages I get this "The question you're trying to answer is either invalid or older than 90 days. You cannot respond to questions older than 90 days." When trying to send offers I get sent into a continuous loop and ...

eBay Requires New Payout Bank Details

I am using the same account held since 2009.recently changed it to a sellers. no issues for a month then suddenly....same bank same accountit wants new account details I try to add the same account but it says sorry you need to verify with former ban...

Wont let me add a bank for payout

I have tried to add a bank by logging in. I have tried manually entering the Routing and account # and every time I get the "Something has gone wrong" Error message. Since Ebay wont let me add a bank, how am I suppose to collect my sales??

"Awaiting shipment" does not go to "Paid and Shipped"

For the last several weeks, on my Awaiting Shipment page, some items have shown up that were shipped months ago, last week, and yesterday. I have tried to type in the tracking number again and clicked "Mark as Shipped". Not all of them do this, why d...

Gallery View Fees

The customer service on ebay is so ridiculous, I just got charged 1$ gallery view fee for a vinyl record listing and had to explain three times to the rep that as a premium store subscriber with thousands of records for sale that I don't pay for gall...