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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! Printing labels not workinng

Yesterday I finally figured out how to post a discussion here. And I can find my way back to the discusssion. I can't figure out how to access any answered that my have come up. I see that people have read my post and mabye replied but can't see the ...

Unable to purchase and print ebay standard labels

I have not been able to purchase and print ebay standard labels for the past 4+ days. I've cleared cache and data, changed browsers, even changed dimensions of envelope (eventhough I have used the same size as required for a very long time) and tried...

New listings

ebay website not responding to finish new listings

getOrders API does not include Cancelled orders

I am using the getOrders API to import new orders into my system, and for financial reconciliation purposes also need to import cancelled orders, however cancelled orders are not included in the response. My request only includes the 'orderfulfillmen...

Cant enter a new address or edit an existing one

When I try to add a new street address, the entry doesnt save. It just either reverts back to a blank or to the previous address. This happens when I select the street address from a drop down or when I just try to enter the address and click on anot...

It’s not working when I buy something

I tried to buy something a few times but it’s not working. Problem with to buy something and add to watchlist. I deleted some items from watchlist so, I tried to buy one of them but failed to buy. What’s wrong this?

Buyer’s Order suddenly got cancelled by Ebay

Buyer made an order on April 19th. The next day I found out from Ebay app sold page the order got cancelled but I didn’t even click on cancel order. I thought the buyer cancelled the order but found out later the buyer didn’t cancel it. Can anyone pl...

Drafts disappeared

I have done over 30 drafts and suddenly they all disappeared. I tried to refresh the page several times, but drafts are still not showing.

ebay search within my own store not working properly. 0 results on only some titles?

Anyone had this problem? I cleared cookies tried multiple browsers. I am searching active listings within my own store (Overview -> Listings -> Active) to check my own active inventory. It is giving me 0 results on several titles. for example:search:...

eBay is a hot mess today - April 24, 2024

The site has crashed multiple time this morning and early afternoon and when it comes back it remains up for a matter of minutes. What is the problem????

Store Issues

Our store has had serious issues since about January 21st give or take a day or so. We have reported them at least 20 times. This last round of issues are going to put us out of business. We have just under 11,000 listings. Q3/Q4 2023 we had an avera...

eBay won't let me ship Ground Advantage?

I've been trying mail a sale using Ground Advantage. I plugged in all the correct info and eBay still says "Something went wrong and we are unable to generate a label." What is going on, eBay? I need this to ship today or else it will register as lat...

"Something went wrong and we were not able to generate the label."

To preface, this issue seems to only apply for shipments using eBay's International Delivery Service. I experience this issue once or twice daily on average with international orders and 9 times out of 10 I am forced to opt for USPS First Class Mail ...

Listing tool isn't working

Listing tool failed (for me) at 6:30am Pacific, April 20th 2024. Does not work with either Firefox or Chrome.

Unable to Access Seller Hub via Multi-User Sign-in

Hi,I'm unable to access the Seller Hub via Multi-User Sign-in for an account I do business with.I'm greeted with the error message at this endpoint: https://ebay.com/actexp/error/ERROR"Something went wrong. We're sorry. Please try again later." This ...