Report eBay Technical Issues

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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Shipping address keeps changing on my account

I recently set up e bay account to begin selling and to make purchases. I purchased a video game for Christmas. The seller took a week and nudging to get it in the mail...no problem, but today the item was delivered to Akron Ohio where I use to live ...

Possible overcharge on duties fee by ebay international shipping. Who do I contact?

I live in Greece and have bought several guitar effects pedals over the past year from the USA and my last purchase, a Meris Polymoon pedal which has not arrived yet (Item number: 176286609963), has a significantly higher percent as fee for duties, c...

No balance after purchase

The numerous times I bought a EBAY card. The balance is gone within about a half hour at the key most. Just happened again the other day. I put $100 Any idea's why?

My deleted address on my account keeps coming back as primary address am afraid I may loose my items

Why is it that my deleted addresses keeps coming back on my account especially on check out ,, this error is so dangerous I may loose my items

Listings not showing up in searches

I just listed 3 flashlights yesterday, and they cannot be found with item searches. I find this very frustrating. One is called "Inforce 6VT handheld" flashlight, and there is only 1 other listing on ebay.My listing:https://www.ebay.com/itm/235523141...

I don't have access to purchase at inspection to pay

ATTENTION:Good morning, the product is being inspected on 04/06/2024 with a documentation problem, please check this import because it will be held in inspection and I do not have access ATENÇÃO:Bom dia, o produto está na fiscalização deste o dia 06/...

Can’t Promote Auctions

Anyone else having trouble promoting auctions all of a sudden on eBay? Never had problems before and now none of my new auctions are eligible for promotion. Technical issue or glitch?

two different ebay accounts

somehow ebay assigned an additional account to me. My longstanding account is on my laptop and the one ebay assigned is on my apple phone. I can't print from my phone so I can't get shipping labels. I can't get anyone to talk to me from ebay so what ...

Where is my store button (blue door) that is supposed to be next to the seller name?

I just noticed that my store Icon (Blue Door button) is now missing from all 7,200 of my listings too. The only time I can see it is when I am on my selling page, or looking at "See All Feedback. Why is eBay hiding our stores? So instead of a client ...

Correction of EU tax number for company registration data

hello, My Ebay account is a registered company seller, but I did not enter my EU tax number when registering. I would like to add this to the sales data, but it does not allow me to correct the previous tax number. Who can I ask for help in this matt...

Pasting content into the description box of item listing makes the cursor jump

When I paste plain text into the item description text box, the cursor jumps to the start of the text. This seems like a technical bug. Can you please check this? Below is a video demo of the issue:https://drive.google.com/file/d/1_fs_4aAkYK81I_6n4ed...

SHIPPING SPORTS CARDS USING STANDARD ENVELOPE TRACKING ISSUES

The new ebay shipping program produces a tracking number starting with (ES). I've had several buyers opening cases saying item never showed up, and when I try to track the item it only shows scan from one facility to the next never delivered. I jumpe...

Want my selling privileges restored.

Anyone can help. My son used my account when he was little and messed me my account.

Problem with the app

My app doesn’t work, someone else has this problem? I already reinstalled the app, even restarted my iPhone and the problem still remains. What can I do?

Ebay app Android: description is not visible

Using the latest version eBay app on Android phone in dark mode (or not)Opening the item for sale and then clicking on "see full description"Brings up a tiny little box at the bottom of the window that cannot be seen due to being smashed at the bot...