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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

send offer

on listings page, when i click on send offers, and items come up, there is no option to send offer. by item listing it says: 'Edit' where it should say send offers. this self corrects after two or three days but i want to immediately send offer while...

promoted listings not eligible bug?

Is anyone else having the issue where you qualify for promoted listings as an above standard seller with enough transactions + $ volume but when you click to promote a listing, it redirects you to the page with the eligibility criteria (https://pls.e...

Error accepting offer from seller despite accepting 2 others

I had 3 offers from a seller that all expired in 19 hours. I accepted 2 of them but when accepting the third, I get an unexpected error message and the offer doesn’t go through. I tried closing and reopening and clearing cache but the error still app...

When I make a change to a shipping policy, items using that policy get their return policy changed

Back in the Spring I created a Return Policy called "30 returns, seller pays, no international" to offer free returns. When I create a listing this is the Return Policy I choose and it is set as my Default policy. There is also a Return Policy called...

Sellers are using my item for fraud.

I have a listing “Authentic 1910 Indian Head Coin”i just saw my photos being used on scammer sites . I’m trying to bring this to eBay’s attention.

Message (**) no in brackets does not show anymore

I have noticed that on the summary page I no longer see the number of unread messages in brackets next to the messages tab, like this for example Messages (2), indicating I have two unread messages, yet when I go to Messages there may be messages I h...

Volume Pricing Promotion, Newsletters & Social Posts

I have been attempting to do a volume pricing promotion. 5% off 2 items, 7% off 3 items and 10% off 4 items. This promotion isn't for the same item but for if you purchase item A, B, or C together type deal. I've set up a rule so my entire inventory ...

Eliminate New Auto-Pay Requirement when Submitting Best Offers.

Auto Pay linked to Best Offers is a terrible idea, and the fact that eBay didn't communicate the change is worse for Buyers and Sellers. It makes combined shipping more complicated for the seller. If a BUYER wants to buy more than one item of mine, t...

EIS not working on items over $500 technical glitch & runaround-eBay international shipping program

I opted into the new EIS shipping for my international sales and was told several times that it should work on items that qualify up to $2500. It works perfectly on items under $500 but on all items over, it displays this in the shipping info if a no...

Listing Not Showing Up Under... TIME ENDING SOONEST. Also Date is missing after 9-Days.

Here is an example. After 9-days the Date is no longer showing. When I am searching by

Newest Gripe with EBay search & items

I've now experienced this in buying & looking up sold items for comps. Find an item, either currently active or a recently sold item (within 90 days, I know this happens and is normal for expired listings of sold items over 90 days old) and it pops a...

Long search strings are broken!

1. Open any web browser 2. Perform a search with a long search string, for example:beta (ancestral, ankh, moon, badlands, balance, bayou, berserk, lotus, blaze, braingeyser, camouflage, castle, chaos, chaoslace, cockatrice, consecrate, “copy artifact...

Issues with the Mobile App for Android

I am unable to send offers on the Mobile App for Android. I attempted to uninstall and reinstall several times and that still does not fix the problem. Whenever I click on the button to send offers I receive an error stating "There was a problem load...

App won’t load

Tried to get on the app and it won’t load

Feedback Issue for Inactive Seller with Continual Reminder Notifications

To whom it may concern,I've encountered a peculiar issue on eBay. I try to leave feedback for a seller, and I receive an error message stating: "Unfortunately, this seller is now inactive and no longer eligible to receive feedback. Review other purch...