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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! Manage Variations Page Load Error - It's not you. It's us.

Heads up to other sellers: Through Seller Hub, navigating to the manage variations page redirects to the "It's not you. It's us." status code 500 error page. Tested with multiple browsers and multiple selling accounts. Going in to edit the listing is...

Where is the option to view "visit sellers store"?? it's disappeared!~~

I have an ebay store and 1 of the choices on the right side of any listing has always been: "view sellers store"It doesn't show up any more on any of my listings! I hope ebay hasn't changed that! If so then buyers would have to search thru ALL the li...

Server Down Error Page

Morning, I am finding that the server page is down a lot recently. When I try to go in to amend variations from the active listing page it just keeps bouncing me back to the server down page. I've cleared all cache and cookies. Its not Friday so no u...

A new device is using your account

Hello, I got this email while away from the computer a few hours ago so I know I didn't attempt this also the location is wrong A new device is using your accountDeviceUnknownApprox. locationPhiladelphia, Pennsylvania, United States I set up new pass...

I'm growing tired of discovering my items are not selling due to muddled up listings.

I'm growing tired of discovering why my listings are not selling due to muddled up listings. All experienced buyers surfing "Buy-it-now" listing know how to find lowest current prices by sorting listings to lowest price first. When this is done often...

Deleting listing template

Any help would be appreciated. Screen greys up and freezes andnit will not delete.Tried everything that has been previously recommended to fix. This just started happening around 3 days ago and it does it on all my devices. Ipad, iphone and imac

order#10-10138-15663, fake seller

Helloi bought m5-8 aor2 apck from a seller to $590and my nepal trekking canceled suddenly .It's been 5 months since then.but I never have used this pack and inspected .Few day ago I inspected the pack for my trekking and I know at that time there is ...

Ebay switzerland in French

Ebay . ch is in German. How do I switch to French?French is a national language in Switzerland in case you didn't know.

eBay Newsletter not working

Has anyone else had problems sending out a store newsletter? I have tried for two days and keep getting the error "Error - Oops!! It’s not you, it’s us. Please try again."Any suggestions?Thanks

Edit Store Frozen

I want to add categories to my EBay store, after having the store for several years. I tried to add categories and got frozen on "publish". I called and chatted. Was advised to do several things, including switching from Safari to Chrome and going ba...

Resolved! auction ended early

I scheduled my auction to end at 5:30 but it ended an hour early at 4:30. Tried and tried but cannot find any way to contact ebay regarding this issue.

website

I am unable to place any items on my watch page

Sellers other items only showing 54 items of 1045 items listed

I have raised this on chat with an agent who has confirmed that what I am seeing is correct. They have said someone is looking into it but I am still waiting for an answer. I am in the UK when I do a search on ebay.co.uk and find an item of mine and ...

eBay under charged for shipping multiple items in one package

We had 10 cases listed. A buyer bought 6 of them. Shipping (Buyer requested USPS Priority Mail) for 1 of them was between $10.45 and $22.45. eBay charged the buyer $21.80 to ship all 6 of them. Actual shipping is over $70. The buyer has already paid....

eBay cancelled my Allstate warranty by mistake

I purchased my refurbished vacuum cleaner with a 2 year Allstate warranty in 2021. In 2022 eBay cancelled my warranty by mistake. No one from either eBay or Allstate stepped in to help. They have been pointing fingers at one another, what should I do...