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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! Adjusting Column Widths and Customizing Table on Active Listing Page

I am trying to update my Seller Hub active listing page https://www.ebay.com/sh/lst/active I cannot adjust the column widths like I have been able to do in the past. When I hover over the column, the little icon for adjusting the width is missing. Al...

Listings are duplicating

I have relisted some items with the 80% off fees promotion, but it keeps duplicating item numbers. I have used 38 listings but the number of listings remaining says 36 and keeps decreasing. Why is this happening?

EIS not offering shipping to UK

I had a customer contact me who wants to purchase from me, but EIS is not providing an option to the United Kingdom. And they are a previous customer of mine. Who previously purchased product through the same listing. Using EIS. The business policy u...

How to download eBay Purchase History in CSV / Excel file (as of Feb 2023)

To download your eBay Purchase History you need to use Chrome browser and install the extension/plugin called "eBay Purchase History Download". It's free, too! It is very quick and easy. Saves a CSV file that you can open in Excel or Sheets. There is...

Up & Running Grants

Am I the only one having trouble logging into Hello Alice? I had this same issue last year and gave up when the deadline was so close. I really hoped to enter this year, but can't even log in to attempt. I have requested my password reset multiple ti...

Buy It Now, Add to Cart, Add to List buttons are not working

Running Safari 14.1.2, Mojave OS on a Mac. Problem started about 3 days ago.Cursor is not changing to hand over buttons on listing pages, can't change pics or seller options (buy 1, buy 2, buy 3), but works correctly on underlined links, Similar Item...

Adding photos to a listing

For the last several days, when I try to upload photos, they keep spinning and going nowhere. When it's been happening, I wait a few minutes or hours and the glitch (?) seems to resolve itself. In one case, uploading a few pictures at a time rather t...

Red exclamation marks in upper left of box in "saved seller page"??

I have tried resetting, clearing cookies ect, even deleted saved sellers and then re added them. the screenshot below shows what I am seeing, Has been like this for over a week.I have searched the forums but found nothing related to this.Any ideas? A...

Screenshot 2024-05-01 at 12-47-12 My eBay - Saved sellers.jpg

AI is throwing a temper tantrum today

Can we tell it's a toddler?.. lol When I first ask it for a description it won't give one (sometimes). Then, for a lot of the descriptions today there are just a bunch of lines of the exact same thing said in a different way. I had to edit most of it...

Ebay sends endless emails asking for 1 Day Handling Time. Tech Error?

I have held on to this problem for long enough. If it isn't a problem, then what is it. It looks like orphaned DB items to me but maybe I am missing something.Ebay keeps sending emails that say I could be Top Rated Plus if I updated "insert number he...

adding Allstate protection to eBay item is broken ON THE EBAY SIDE

I purchased an item on eBay where I wanted to include Allstate extended warranty plan and make a best offer for the NEW item. Apparently you can add the Allstate extended warranty upto 30 days after your eBay purchase. I found the link to add the war...

Listings not showing up in store or search results

I encountered an interesting problem. I have over 6000 active listings but none are showing up on my eBay store (I have an active Premium store subscription) or on search results...unless I change the "ship to" country on the top of the eBay page. I ...

Account Restricted Forever?

I have been try to resolve my account and get back to bidding on eBay since Febuary 12th 2024. Everytime I get a hold of customer service either by phone or by chat I am PROMISED that the issue is resolved this time and to wait 24-48 hours. I wait 48...

Search Function Limiting Results

I've mostly noticed this on the active listings page but it's likely an overall issue with the search engine, but it looks like when putting in a search term it will only pull exact results, not all results containing the letter combination. An examp...

Ebay's Customer Service Line Shut Down Early?!

It's 7:10PM PST as I write this in California. I'm trying to contact eBay's Customer Service Line, but I get a screen with the following: "Sorry, we're currently closed. Please contact us during our normal business hours:Monday to Sunday 5:00 am to 1...