The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
01-28-2014 02:03 PM - edited 01-28-2014 02:04 PM
Traying to open a dispute on Ebay. They say my item sold and delivered has been paid for, but Pay Pal says buyers bank denies payment. What am I suppoesed to do?
on 01-28-2014 02:21 PM
I don't understand your question. Did you ship the item without confirming payment in PayPal first?
on 01-28-2014 04:33 PM
it seems pretty clear that you shipped before the buyers payment cleared.
what you are supposed to do is WAIT until you are notified of CLEARED payment before shipping.
what you can still do is contact the buyer to let them know that their payment did not go through.
then calmly ask if they are happy with their purchase, and if they would resubmit payment.
on 01-28-2014 03:29 PM
Sounds like you ignored instructions and shipped before the payment cleared, nothing eBay or PayPal can do about that.