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Community Member
Ebay shows payment was made for an item I sold now Pay pal is saying buyers bank denied payment?
[ Edited ]
Posts: 1
Registered: ‎01-28-2014

Traying to open a dispute on Ebay. They say my item sold and delivered has been paid for, but Pay Pal says buyers bank denies payment. What am I suppoesed to do?

Other Answers: 3
craneclimber1
Community Member
Posts: 8,591
Registered: ‎06-06-2011
Answered
in reply to frosty1235

it seems pretty clear that you shipped before the buyers payment cleared.

what you are supposed to do is WAIT until you are notified of CLEARED payment before shipping.

 

what you can still do is contact the buyer to let them know that their payment did not go through.

then calmly ask if they are happy with their purchase, and if they would resubmit payment.

Community Member
Posts: 5,122
Registered: ‎04-10-2012
Answered
in reply to frosty1235

Sounds like you ignored instructions and shipped before the payment cleared, nothing eBay or PayPal can do about that.

Site Map at bottom of every eBay page can be your best eBay friend!
jame234
Community Member
Posts: 17,636
Registered: ‎01-13-2011
Answered
in reply to frosty1235

I don't understand your question.  Did you ship the item without confirming payment in PayPal first?