Okay so a few days ago I bought a phone as a gift for my daughter. The phone title said for example it was phone Brand A and version 2 I happened to look at the photo a little closer after ordering and noticed that the Brand was A as stated but the version was 1 and not 2. The boxes of the 2 different version are pretty much identical. The phone had already shipped at this point.....
I contacted the seller and they apologized and said they forgot to change the photo and issued a full refund right away. Okay, the phone is still on it's way so I asked the seller what they would like me to do when it arrives. The seller has not answered me back........so would you just not open package and mark as refused or would you think that seller refunded because they do not want it back and to keep it?
Since you have been refunded, do make sure first. You can just mark it refused and hand it back to the shipper. Letter carrier if it was shipped USPS. Could be they recalled the package but that is expensive. Does not look like they want it back.
I'm beginning to wonder if maybe the phone is a piece of junk and the seller knew I'd be returning it anyway when it arrives so decided to refund in hopes that I'd still consider it a positive experience.
"I've never had to pay to get a buyer refused package back "
I was charged fror a refused package once.
Originally Answered: U.S. Postal Service:When refusing a package upon delivery, does the sender pay return shipping? The original sender does pay for returns if they used ground service. Priority Mail and First Class Mail is returned at no cost. The customer who refuses it does not pay, unless they opened it.
Send them another message or email explaining that you've received the refund but have not received any instructions regarding the phone's arrival. Politely ask them what they would like you to do when the phone arrives. Give the seller some time to respond to your message. They may need a bit more time to get back to you, especially if they are a busy seller.
It sounds like the seller may have realized their mistake and opted to issue a refund rather than deal with the return process. It's always a good idea to clarify with the seller, but if they're unresponsive, you've made a good faith effort to communicate.
If you receive the phone and the seller hasn't provided instructions on returning it, you can choose to keep it. Legally, you may not be obligated to return the item if the seller issued a refund without specifying a return process. However, it's still a good practice to make reasonable attempts to resolve the situation, so trying to contact the seller once more before making a decision would be considerate.
albertabrightalberta
