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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Social link to Instagram no longer working

I've been using this feature for quite a long time. It is no longer working, I get the attached message. My account is properly linked to a Facebook account. Any ideas?

Asking for Brand on a Book.. sigh.. glitch after glitch

Ok.. I am going to address the glitch after glitch first because I usually just hold it in, post said problem with screenshots on my social media (that I don't have a big following..lol) just to vent, let it go and see if it will fix later.It's getti...

Why are my Ended items still showing up as "ACTIVE" inventory (Seller Hub)

Closed/Ended all of my auctions this morning. Have done this for ages, so I know how to end the auctions (it's not a user error). However, there is still 1 "Active" listing, when I go into search using my user, one item comes up but shows as "relist ...

Shipping Label won't print receipt even though I have "add receipt" is checked off

I always print my shipping labels with the receipt at the bottom of the page but today, I couldn't get the receipt to appear. I double checked my settings and the "add receipt" box is checked off. Did something change or is this a technical issue?

Resolved! eBay website loads so SLOW

I can't understand why eBay's website loads so slow. I have fiber optic internet and a brand-new PC. What's up? I can empty a ketchup bottle faster.

Sell Similar - Remove Images Not There

What Happened to the Remove Images when you use the sell similar feature. I listed this morning and it was there and working fine. As of 6:13 EST, 4/4/24 it's not there.

Photo editing

Did I somehow accidentally remove the white out option on photos? Is that something that eBay removed? Is it coming back?

Background color on my Ebay pages

I have somehow switched my Ebay pages to a black background with white letters. How can I get back to the standard white background with black letters?

Resolved! Can't revise listing

I've tried multiple times to revise a listing today (I was trying to change the shipping cost), and wasn't able to edit it at all. I even logged out of my account and logged back in, and still not able to edit. Anyone else experience this issue?

Super slow...churn...churn...churn

Nearly impossible to load Seller Orders Page...it goes into never-never land

Can't revise an item

Cannot change registered address from Singapore to United Kingdom

I live in UK. I want to start selling from my address in the UK. When I set up my account in 2012 I was living in Singapore and have an old sellers account linked to my old address there. Attempts to change my personal address from Singapore to UK ge...

$100 Credit for Offsite Ads Campaign

Hi all! When I received the offer on November 15th for Ebay's promotion "$100 Credit for trying Offsite Ads" I accepted it right away. Then, I began my campaign the same exact day. So far I have incurred $15 - $20 worth of fees. I am a little concern...

Charity is not listed to receive donations from my sales

Jervis Public Library Association is listed as a charitable organization by eBay. However, when I try to donate a portion of my sales to the library, eBay does not recognize the name. How can we correct this?

Absätze und vernünftige Strukturierung bei mobilen Nachrichten

Wieso ist es immernoch nicht möglich bei der Benachrichtigung von Kunden über die mobile App einen Text vernünftig mit Absetzen zu strukturieren? Immer, wenn ich meine Nachrichten wohl strukturiert versende, werden die Absätze automatisch zusammenger...