08-11-2018 06:02 PM
I sold a T-shirt and the customer sent me a message stating that they got the package but there was nothing inside. This is very strange because when I sell a shirt. I put it in a Poly Bag Mailer and then seal it. I then weigh it on a scale to get the correct weight when I print a shipping label thru ebay. I think I would have noticed that there was no shirt in the package. I double checked my inventory for this certain shirt and I have no extras and everything checks out. They do have an 18 feedback rating all positive. I asked the customer if it was tampered with and even went as far to ask them to send a photo of the packaging. I am %100 sure I mailed it.
08-11-2018 06:36 PM
08-11-2018 07:13 PM - edited 08-11-2018 07:15 PM
Since you are unlikely to prove to ebay's satisfaction that your buyer received the shirt, you will be issuing a refund to your buyer. A potential SNAD
Another example of the cost of doing business.
08-11-2018 09:32 PM
Yeah this guy seems shady. I know I mailed it. He also is not answering my questions (like did the package looked tampered with?). I asked him to send pictures and he "claims" he took 2 pics and included them with his return request. I looked at it and guess what? No pics at all. I have 100% positive feedback and don't need this guy holding negative feedback over my head. Of course even if I contact Ebay about this. I am sure they will side with the customer. I just refunded him to avoid any headaches. I wil keep his user I.D. written down so if he ever buys anything from me I will just cancel his order.
08-11-2018 10:27 PM
Do not do that. Add the user name to your blocked bidder list. If they order from you again and you cancel it, that will count against you.
08-11-2018 11:04 PM
While you probably did ship the correct item, it is possible that the shipment got caught in the machinery and the contents separated from it. Normally the USPS sends the packaging with a notation as to its condition on to the addressee if it is still legible. Unfortunately, they may not be able to connect the particular contents to a particular package. You will probably need to take the buyer's word and refund.
I know it sucks, but what else can you do?
08-11-2018 11:31 PM
If the package was damaged and the contents missing, you can file an insurance claim with USPS. Sellers are insured for either $50 or $100 depending on whether you have a tore or not. Check with your postmaster. That way if you are forced to make a refund, you can recoup your loss.
08-12-2018 04:16 AM
@theposhmermaids wrote:If the package was damaged and the contents missing, you can file an insurance claim with USPS. Sellers are insured for either $50 or $100 depending on whether you have a tore or not. Check with your postmaster. That way if you are forced to make a refund, you can recoup your loss.
Stores have nothing to do with it. Method of mailing does.
USPS Priority Mail come with 'up to $50' of insurance. That's for Retail or Commercial Base pricing.
It is 'up to $100' if you get Commercial Plus pricing (TRS Sellers or sellers with 300+ sales per month)
Looks like it was sent First Class.
08-12-2018 06:37 AM
The thing is the guy never said it was damaged or resealed. He refused to send a picture of the packaging. I just refunded him even though I know he was probably lying.
08-12-2018 06:44 AM
If it came out of the package en route it would have arrived with a big yellow sticker on it from the Post Office.
08-12-2018 11:11 AM
I know it's not any help now - but I sell clothing and I always tape the label right on the envelope flap overlapping by a bit.
When I ship in a box I often support the box itself by circling cardboard strips around the item several times, like a tire. The strips are cut interior height to reach from box bottom to box top, yes it might raise the postage a bit but box is less likely to crush. Also I tape the sno+ out of a box, up, down, around.
Your receipt from the post office will show weight when shipped, your buyer nor eBay care to hear it but it is proof to YOU that it wasn't an empty envelope.
08-12-2018 11:13 AM
08-12-2018 02:25 PM